Senior ServiceNow Developer (ITSM / ITOM / Integrations) – Contract (Federal Government)

*Aus Citizens with an active N1 or higher only*

A major System Integrator is seeking an experienced Senior ServiceNow Developer to support a Federal Government client delivering and enhancing core ServiceNow capabilities across ITSM, ITOM and integrations . This is an immediate start contract role requiring active NV1 (or higher) security clearance .

Contract: Initial 6 months + possible extension

Location: Sydney / Melbourne / Canberra / Adelaide(site arrangements to be confirmed)

Clearance: Mandatory – active NV1 or higher

Role overview

You will design, build and support ServiceNow solutions across ITSM and ITOM, delivering high-quality technical outcomes in a secure government environment. Youll work closely with platform owners, architects, business stakeholders and delivery teams to implement scalable, supportable solutions and robust integrations.

Key responsibilities

- Develop and configure ServiceNow solutions across ITSM modules (e.g., Incident, Problem, Change, Request, CMDB, Knowledge).
- Deliver ITOM capabilities such as Discovery , Service Mapping , Event Management , and operational dashboards/health views (as applicable).
- Build and support integrations using IntegrationHub , REST/SOAP APIs , MID Server , scripted integrations, and event/message patterns.
- Produce high-quality server-side and client-side scripting (JavaScript), including Business Rules, Script Includes, UI Policies/Actions, Client Scripts, Catalog Items/Workflows/Flows.
- Implement automation using Flow Designer and support legacy workflow where required.
- Provide technical leadership on build standards,



code quality, performance, and platform best practice.
- Troubleshoot, tune and resolve defects, platform issues, integration failures and data quality problems.
- Contribute to release planning, CI/CD where implemented, change management and production support.
- Develop technical documentation, runbooks, configuration guides and knowledge articles.
- Work within secure delivery practices and adhere to Federal Government policies, governance and audit requirements.

Skills and experience

Essential

- Strong hands-on experience as a ServiceNow Developer in enterprise environments.
- Demonstrated delivery across ITSM and ITOM (including at least one of Discovery / Service Mapping / Event Management).
- Solid experience delivering integrations (IntegrationHub, APIs, MID Server, data transformation/mapping).
- Robust scripting skills and ability to work with complex customisation while keeping solutions supportable.
- Experience with CMDB and service modelling concepts, CI relationships and data governance.
- Ability to collaborate with multiple teams and stakeholders in a structured delivery environment.
- Active NV1 (or higher) security clearance – mandatory.

Beneficial certifications

- ServiceNow Certified System Administrator (CSA)
- ServiceNow Certified Application Developer (CAD)
- ServiceNow Implementation Specialist certifications (e.g., ITSM, Discovery, Service Mapping, Event Management)
- ITIL Foundation (or higher)

How to apply

If you have active NV1+ clearance and are available to start immediately, please submit your CV outlining your ITSM/ITOM scope , integration experience , and key ServiceNow platforms delivered.

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📌 Senior ServiceNow Developercleared - Urgent (City of Sydney)
🏢 Pinaka Technology Solutions
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