THE OPPORTUNITY

As part of our diverse team based in Perth, you will help make a positive impact on someone's life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.

The purpose of this role is to pro-actively and effectively manage end to end workers compensation claims, including disability management aspects within the legislation or policy in a Self-Insured environment. The role acts as a senior member of the team, including coaching and escalations responsibilities.

This will be a permanent, full-time position based in our Perth office, with work from home flexibility (up to 3 days per week).

YOUR RESPONSIBILITIES

- Prepare and implement strategies regularly within timeframes to achieve the optimum outcome and minimisation of claim costs
- Liaise with all internal and external stakeholders regularly to progress strategies and actions




- Assess aspects of liability and recovery relevant to the legislation or policies while undertaking ongoing reviews in relation to entitlements and payments
- Proactively manage rehabilitation providers and approval of rehabilitation plans/wellness plans in accordance with self-insurance guidelines
- Conduct health promotion activities to enhance the customers wellbeing and empower them to participate in their own treatment and recovery

ABOUT YOU

- Demonstrated experience in worker's compensation claims management
- An empathetic, resilient, and motivational approach to provide customer centric support
- A driven skilled with highly developed written and verbal communication skills
- Careful consideration to detail with a high concern for accuracy
- Strong stakeholder engagement and management

📌 Senior Case Manager (Perth)
🏢 EML Group
📍 Perth