Customer Service Banking

Customer Service Consultant - Banking Operations
Parramatta | $40.85 per hour + Super | 12-Month Contract
Are you looking to build your career with one of Australia's leading financial institutions? We are seeking customer-focused professionals to join a high-performing Banking Operations team supporting domestic and international payment enquiries.

This is an excellent opportunity to gain valuable exposure within a major banking environment, with comprehensive training, ongoing support and potential long-term career opportunities for outstanding performers.

The Opportunity
Working within a specialised operations team, you will act as the first point of contact for customers requiring assistance with payment-related enquiries and transactions.
Typical enquiries may include:

- Payments that have not been received
- International payment enquiries
- Fees and charges associated with transactions
- Returned payments requiring further assistance
- General payment support and guidance

You will gather information, record detailed notes, provide service level expectations and ensure enquiries are escalated to the relevant investigation teams where required.

What You'll Be Doing

- Managing a high volume of inbound customer calls (40-50 calls per day)
- Delivering exceptional service to both retail and corporate customers
- Accurately documenting customer enquiries and requests
- Providing updates on processes and expected turnaround times
- Maintaining customer confidentiality and handling sensitive information professionally
- Completing administrative activities and case management tasks (approximately 20% of the role)

What's In It For You?

- $40.85 per hour + Super




- 12-month contract opportunity
- Extensive 8-12 week training programme
- Exposure to specialised banking and international payments products
- Supportive team environment with strong leadership
- Hybrid working arrangements after probation (2 days in the office)
- Potential future career progression opportunities for high-performing individuals

About You
We are looking for individuals who bring the right attitude, professionalism and customer-first mindset.
You'll ideally have:

- Previous banking, financial services or contact centre experience
- Strong communication and relationship-building skills
- Confidence speaking with customers over the phone
- A resilient and qualified approach when handling challenging conversations
- Excellent attention to detail and administrative skills
- High levels of integrity and discretion when handling confidential customer information
- A positive, collaborative and respectful working style

Most importantly, we're seeking someone with a genuine commitment to customer service, professionalism and teamwork. Technical processes can be taught, but a positive attitude and strong values are essential.

Working Hours
37.5-hour working week

- Monday to Friday
- Rotating shifts scheduled between 9:00am and 6:00pm
- Based in Parramatta
- First 3 months office-based as part of the onboarding and training programme
- Hybrid working arrangement available thereafter (2 days per week in the office)
- Comprehensive 8-12 week training programme provided to ensure your success in the role

If you're looking to launch or further develop your banking career within a well-regarded financial institution, we'd love to hear from you.

📌 Customer Service Consultant - Banking Operations (Parramatta)
🏢 Hays Contact Centres
📍 Parramatta