Location: Onsite | Melbourne Caulfield Office Employment Type: Full-time or Part-time Salary: Starting from $85,000 Inclusive of Superannuation Applicants must be an Australian citizen, Australian permanent resident, or a New Zealand citizen holding a Special Category (subclass 444) visa with unrestricted work rights in Australia.

We're looking for an experienced NDIS Funding & Billing Coordinator to join our Melbourne (Caulfield) team.

This is not a Plan Management role.

Instead, we're seeking someone with strong NDIS funding, billing and invoice management experience who can apply their expertise to support our national operations, provide day-to-day oversight of our non-clinical administration team, and help ensure the accurate and efficient management of funding and billing across the organisation.

While the majority of our services are delivered under the NDIS, this role will also provide oversight and support across other funding streams, including private, Medicare and aged care.

You'll play a key role in ensuring our funding, billing and invoicing processes remain accurate, compliant and scalable as Connect2Care continues to grow.

Key responsibilities include: Provide day-to-day oversight and support to our administration team in relation to NDIS funding management and invoicing.

Oversee daily invoicing to ensure accuracy and compliance with the NDIS Pricing Arrangements and Price Limits.

Develop and improve internal processes relating to NDIS billing, funding management and administration.

Support clinicians and administration staff with NDIS funding queries.

Investigate and resolve rejected claims, payment issues and invoicing discrepancies.

Manage outstanding invoices and support accounts receivable activities.

Build strong relationships with participants, plan managers,



support coordinators and internal stakeholders.

Develop and maintain knowledge of additional funding and billing streams, including private clients, Medicare, aged care and other funding models, to support the broader needs of the organisation As part of your role, you will be working with children, people with disability, the elderly, and people who are vulnerable.

We are committed to safety, including those of children.

We have zero tolerance for abuse.

Requirements We're looking for someone who understands the NDIS inside and out.

You'll ideally have: Previous experience working within an NDIS Plan Management organisation, NDIS provider, or similar funding administration role.

Strong understanding of NDIS funding, budgets, service bookings, claims and invoicing.

Experience interpreting NDIS Pricing Arrangements and participant funding.

Knowledge of PRODA, the NDIS Portal and/or PACE is highly regarded.

Experience in accounts receivable, invoice reconciliation or funding administration.

Exceptional attention to detail and strong problem-solving skills.

The confidence to support and guide administration staff while working collaboratively across teams.

Excellent communication and organisational skills.

Benefits Additional benefits include: EAP (Employee Assistance Program) Clearly defined career progression opportunities Annual leave loading included Unlimited drinks & snacks at all offices Discounted health insurance options




AHPRHA general registration
Masters in Professional Psychology
1-3 years (minimum)
To apply for the role, you will need to have or be able to obtain the following: Relevant Tertiary qualifications in related field Discipline-specific professional registration (e.g. AHPRA/SPA/ESSA) Working with Children Check (WWCC or Blue Card) NDIS Worker Screening Check Evidence of COVID-19 vaccination (or valid exemption) Police Check & International Police Check (only applicable to individuals who have lived overseas) Driver's licence & access to a reliable vehicle Car insurance Skilled Indemnity & Public Liability insurance First Aid (optional) Required Qualities At Connect2Care, we don't just look at your qualifications; we look at the person as a whole, ensuring you are the right fit for the role & company.

Connect2Care values the following qualities in their employees: Embodies Connect2Care values regarding excellence, integrity, innovation & respect Has a strong work ethic & professional manner Is a good communicator (both written and verbal) Highly organised, with exceptional time management & the ability to prioritise tasks Flexible, with the ability to adapt & respond to an ever-changing environment A go-getter attitude, showing initiative & a proactive approach to work Works well in a team Friendly, positive & has an approachable manner Is focussed on client-centred care, tailoring therapy to the needs of their client Exhibits & shows an understanding of inclusion & cultural sensitives Connect2Care accepts clinicians with varying experience levels, from new graduates to senior therapists.

Support is offered to all therapists through a New Graduate Program, along with mentoring and supervision.

Required Skill Profession

Other General

📌 NDIS Funding & Billing Coordinator (Melbourne)
🏢 Connect2Care
📍 Melbourne