- Overall management and delivery of customer service to designated Client accounts
- Maintaining a caseload of property claims
- Timely and accurate claim decisions and resolution. Rapid escalation of matters outside authority or accountabilities
- Comply with and maintain Service Level Agreements and Key Performance Indicators
- Maintaining company reputation including building and insurance product integrity by complying with federal and state regulations and service standards
- Process daily incoming and outgoing mail in a timely manner
- Maintaining professional and technical knowledge through continuing education & training
- Provide assistance to other staff and key clients in the event of a Catastrophe, as required
- Work with Customer Experience Manager to understand your key clients, products, and services.
- Identify growth and revenue opportunity from existing and new clients; work with Customer Relationship Manager to implement strategies / approach to achieve the growth.
About You
- Demonstrated experience and accountability in managing own property claims portfolio.
- Insurance Contracts Act/FSRA legislation awareness
- Ability to manage and prioritise a busy workload with effective diary management.
- Willingness to contribute within a team setting and engage with internal and external stakeholders at all levels.
- An agile learning style to grasp complex claim scenarios and multiple client requirements / expectations.
- Confident communication skills – both written and verbal.
- Excellent analytical and problem-solving skills.
- Experience in negotiation, facilitating and collaboration with multiple stakeholders on complex claims.
- Insurance industry, claims and building experience
In return, we will offer you
- A competitive salary package
- Autonomy in the role
- A friendly and cohesive team setting
- Full management support
- Social club, in office gym and end of trip facilities