Location: Maroochydore, QLD

Updated: 05/08/2025

We continue to grow in becoming a preferred I.T. Solutions company to many small to medium-sized businesses across Australia. So we are now looking for an I.T. Office Administrator to help provide assistance to our customers & technicians on a daily basis. Our head office is located in Maroochydore, QLD. Successful candidates will be able to work from home.

This individual has to have a positive attitude, a hunger to learn, to be laser-focused, self-sufficient, strong team player, and somewhat technically minded.

This role will challenge you as you navigate through the IT landscape. This is a permanent position for someone who wants to take their career to the next level.

About The Opportunity
Getting your 'Role' on

We are building our team here in Maroochydore on the Sunshine Coast and we are seeking somebody with experience to improve upon our customer service process and take it to the next level. Whether it is responding to sales or service inquiries, scheduling a technician to resolve customers’ I.T. issues, to the follow-up call afterward, there is always something challenging to do.

What You'll Do
Answering inbound calls for new and existing clients.
Capture the details of the customer's issue and explaining to customers how our service works.
Scheduling appointments insuring the right technician gets given the task.
Resolving customer issues and following with post-service queries.
Engage and provide friendly, courteous and efficient customer service to both customers and I.T. technicians.
Providing basic project assistance on large network installs.
Generating and following up of quotes.
Ensure online marketing efforts generate results.

Working closely with CEO on various company growth projects.
What You'll Need In Your Toolkit




Experience
Some call centre experience would be beneficial.
Some experience in Online Marketing and Content Management Systems (CMS) such as WordPress.
Must have worked in a sales/customer centric environment.
Must have good knowledge in using Office 365 desktop applications, such as Excel, Word, or Outlook.
Personal traits required
Must be a self-starter and driven
Excellent oral/written communication skills
Sound analytical and organizational skills
Ability to deliver superior customer service
A valid Australian drivers licence
Your own reliable, well maintained vehicle
Extra Super Powers that set you apart!
Experience
Sales experience would be beneficial.
What's In It For You
Generous award-rate salary includling Superannuation
Culture of continuous learning and development with space to grow professionally
Great working environment with modern equipment
Open and friendly culture with feedback is always encouraged.
Working from home is possible when personal issues arise.
Training

Calll centre experience would be advantageous, however we do provide full training, so there is no need for any technical or call centre experience.

Probation period

A probation period of 30 day(s) is applicable for this role.

Want To Join The Buzz-A-Geek Tech Team?
Please email your company or qualified profile to [email protected] or use the form below.

Buzz A Geek welcome applications from Indigenous Australians, people from diverse cultural and linguistic backgrounds and people living with a disability. We provide an inclusive work environment and embrace the diverse talent of our people.

(Please note: Only short-listed applicants will be contacted. Due to the requirements of this opportunity, a criminal history check will be undertaken on preferred applicants.

📌 I.T. Office Administrator (Full-time/or Part-Time) (Maroochydore)
🏢 Buzz A Geek
📍 Maroochydore