Department of Customer Service

Reference number

req53045

Occupation

Professional

Work type

Full-Time

Location

Gosford, Central Coast and Region, Sydney City, Newcastle, Hunter & Region

Salary Information

$134,626 - $162,153 plus super

Closing date

10 August 2026 at 10:00am

Grade: Service NSW Grade 9/10
Employment Type: Full Time, Temporary to 31 December 2027
Location: This role can be based in Sydney, Parramatta, Gosford or another approved Service NSW location.
Hybrid vs In-office requirements: Minimum 2 days per week in office (in an approved Service NSW location). Versatile working conditions are available.

This role sits within the Enterprise, Risk and Enablement Division in the Procurement and Assurance team.

About the team

The Service NSW Procurement & Assurance team delivers timely, fit-for-purpose and value for money procurement activities, partnering with our customers and stakeholders to meet business outcomes and deliver costs savings.

Our team predominately leads Service NSW procurement activities below $1M (and >$1M with approval) and variations and negotiations on Service NSW existing contracts of all values, and collaborates with DCS Procurement, our dedicated SNSW Contract Management team and business customers, to proactively manage the Service NSW pipeline of procurement activities.

We are leaders in the adoption of the My Procurement App and we are focused on improving procurement processes to enhance the customer experience and drive favourable outcomes.

Your day-to-day

- Independently develop, coordinate, and lead sourcing activities, including preparing sourcing strategies and tender documentation, undertaking the evaluation process, and negotiating initial contract terms.




- Broaden your knowledge of ICT platforms and services through collaboration with various Digital teams across Service NSW.
- As a divisional procurement lead, collaborate with internal teams to build procurement capability and provide timely procurement strategy advice and high-level guidance on governance and best practice.
- Contribute to the enhancement of procurement processes to drive customer engagement and successful delivery of outcomes.
- Act as an escalation point for complex issues, providing guidance and solutions to resolve problems effectively.
- Promote wellbeing and inclusion within the team, ensuring a safe and supportive work environment.

To be successful in this role you will demonstrate:

- Demonstrated experience in independent procurement planning, sourcing, and contract negotiations.
- Strong knowledge of NSW Government and DCS Procurement Policy and frameworks.
- Proven ability and willingness to contribute to a positive team culture that drives engagement, collaboration and continuous capability development.
- Excellent stakeholder engagement and negotiation skills.
- High-level analytical, problem-solving, and communication skills.

To Apply
Please submit your resume (4 pages max) and cover letter (2 pages max) outlining your suitability for the role.

Salary Service NSW Grade 9/10, with the base salary for this role starting at $134626 base plus superannuation.





For enquiries relating to recruitment please contact Thomas Ting-Shelley via [email protected].

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.

Closing Date: Monday 10th of August at 9:59am

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8130 or [email protected].

For more information, please visit

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process

📌 Senior Advisor Procurement (Gosford)
🏢 Department of Customer Service
📍 Gosford