Position: Support Worker
Location: Across Melbourne, Victoria
Employment Type: Talent pool for future casual or part time opportunities
Start Date: Suitable applicants may be contacted as participant referrals and suitable matches become available

Organisation: Helora Support, operated by Corenex Pty Ltd

About Helora Support

Helora Support is an NDIS provider supporting participants across Melbourne. We provide person centred, respectful, and reliable support to people living with disability, helping them build independence, confidence, and community connection.

We are currently building our support worker talent pool and would like to connect with experienced, qualified, caring, and professional Support Workers who may be suitable to work with Helora Support as our participant services grow.

This opportunity is suitable for Support Workers who want to be part of a growing company, contribute to a strong team culture, and support participants in a safe, respectful, and professional way.

About the Chance

This opportunity is for experienced and qualified Support Workers who are interested in joining Helora Support’s talent pool for future participant support shifts across Melbourne.

Future shifts may include support with:

- Personal care and daily living
- Community access and social participation
- Domestic assistance and household tasks
- Transport and appointments
- Skill development and independent living support
- Companionship and emotional support
- Support with daily routines, safety, and community engagement
- High intensity or complex supports where the worker is trained, experienced, and suitable

Duties will depend on the participant’s needs, your experience, qualifications, training, availability, and suitability.

We Are Looking For People Who Are

Helora Support is looking for Support Workers who are:

- Reliable, punctual, kind, patient, and respectful
- Experienced in disability support, mental health, community services, personal care, or daily living support
- Qualified with a relevant certificate or higher qualification
- Respectful toward all genders, cultures, religions, languages, abilities, identities, and backgrounds
- Able to build trust with participants while maintaining professional boundaries
- Comfortable supporting participants with personal care, community access, appointments, routines, and daily living tasks
- Able to follow care plans, support plans, behaviour support strategies, risk instructions, and participant routines




- Able to follow approved instructions from OTs, doctors, nurses, behaviour support practitioners, and other treating professionals where trained, competent, and authorised
- Able to recognise when a task is outside their role or training and report this to Helora Support before proceeding
- Professional with progress notes, incident reporting, communication, and documentation
- Committed to participant choice, dignity, privacy, independence, and safety
- Ready to complete all required screening, onboarding, reference checks, and compliance checks before commencing participant work

Essential Requirements

Applicants must have:

- Minimum 2 years of experience in disability support, mental health, community services, personal care, or a related support sector
- Certificate III or higher in Individual Support, Disability, Community Services, Mental Health, or a related field
- Current Australian driver licence
- Access to a reliable, registered, and insured vehicle
- Right to work in Australia
- Strong communication skills
- Good professional boundaries
- Ability to travel across Melbourne for participant support shifts
- Ability to follow care plans, policies, procedures, and reporting requirements
- Professional attitude and reliability
- At least two professional references from previous managers, supervisors, coordinators, or relevant workplace contacts

Applicants must also have, or be willing to obtain before commencing participant work:

- NDIS Worker Screening Check
- National Police Check
- Working with Children Check, where required
- First Aid and CPR certificate
- Infection control training
- Manual handling training, where required
- NDIS Worker Orientation Module ("Quality, Safety and You")
- Any other training or documents required for the participant support role

Reference checks may be completed with applicant consent before approval for participant work.

Relevant Experience

Applicants are encouraged to mention any valuable experience they have, including:

- Supporting NDIS participants
- Personal care
- Psychosocial disability support
- Mental health support




- Complex behaviours
- High intensity supports
- Community access
- Supported independent living
- Working with children or young people
- Working with culturally diverse participants
- Speaking additional languages
- Experience with progress notes, incident reporting, and care plan documentation
- Experience following therapy strategies, behaviour support strategies, or health related support instructions

Why Join Helora Support?

Helora Support is building more than a shift based workforce. We are building a company wide team where suitable staff can grow, contribute, and feel supported.

As part of Helora Support, suitable staff may have access to:

- A growing NDIS provider working across Melbourne
- A company wide staff benefits program, including discounts for selected leisure centres, restaurants, and cafes where available
- Ongoing training and professional development
- Regular staff meetings so we can understand your experience, challenges, and goals
- Weekly staff wellbeing check ins and support conversations
- Support with maintaining a healthy, professional, and positive mindset at work
- Clear communication with management
- A respectful team culture where staff are listened to
- A company environment where suitable staff can contribute ideas and help improve services
- Future promotion pathways for suitable staff as Helora Support grows
- Opportunities to grow into senior support, team coordination, intake, rostering, compliance, or leadership roles where suitable
- Meaningful work helping people build independence, confidence, and community connection

How to Apply

Please apply with your resume and include:

- Your suburb or location
- Your availability
- Your relevant experience
- Your certificate or qualification
- Copies of any current checks, certificates, or qualifications
- Any valuable experience you believe is relevant to Helora Support
- Confirmation that you have a current Australian driver licence and access to a reliable vehicle
- Confirmation that you can provide at least two professional references
- Your earliest available start date

Suitable applicants may be contacted for an initial phone screening.

Helora Support is committed to safe, respectful, and person centred support. All applicants must complete required screening, onboarding, reference checks, and suitability checks before commencing participant work.

Pay: $26.44 – $57.00 per hour

Work Location: In person

📌 Disability Support Worker (Melbourne)
🏢 Helora Support
📍 Melbourne