Introduction

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.

Overview

Start a Career Where You Can Make a Genuine Difference

Are you looking for a meaningful career where your work positively impacts people's lives every day?

At Gallagher Bassett, we're seeking motivated, customer-focused professionals to join our Sydney Workers Compensation team as a New to Scheme Case Manager. No prior workers compensation experience is required. If you have experience in customer service, insurance, healthcare, rehabilitation, claims, administration, employment services, or another people-focused profession, we'll provide the training, support, and career pathways to help you succeed.

This is an exciting opportunity to build a long-term career within a global organisation while helping injured workers navigate their recovery and return-to-work journey.

How you'll make an impact

As a New to Scheme Case Manager, you'll manage a portfolio of workers compensation claims and support injured workers, employers, healthcare providers and other stakeholders throughout the claims process.

Your responsibilities will include:

- Managing workers compensation claims in line with legislative and compliance requirements
- Supporting injured workers through their recovery and return-to-work journey
- Building strong relationships with employers, workers and treatment providers
- Gathering information, reviewing documentation and making informed decisions
- Identifying barriers to recovery and coordinating appropriate support services
- Maintaining accurate claim records and documentation




- Delivering outstanding customer service while balancing quality and productivity outcomes

About you

What We're Looking For

We're open to candidates from a variety of backgrounds who are passionate about helping people and delivering excellent customer experiences.

You may bring experience from:

- Customer service or contact centre environments
- Healthcare, nursing or allied health
- Rehabilitation or return-to-work services
- Claims or insurance
- Employment services
- Financial services
- Case management or support coordination
- Hospitality, retail or other customer-facing industries

Most importantly, you'll have:

- Strong communication and relationship-building skills
- The ability to manage multiple priorities in a quick-paced environment
- Excellent problem-solving and critical thinking skills
- Resilience and a proactive approach to learning
- Strong organisational and time management abilities
- A genuine desire to help people achieve positive outcomes

What We Offer

At Gallagher Bassett, we invest heavily in the development of our people.

You'll receive:

- Comprehensive training through our structured New to Scheme onboarding program
- Ongoing coaching, mentoring and career developmen and clear pathways into senior case management, technical and leadership roles
- Hybrid working arrangements
- A supportive and collaborative team culture
- Access to wellbeing initiatives and employee assistance programs
- Discounts through our employee benefits program
- Opportunities to work for a global leader in risk management and claims services

Apply Today

If you're ready to take the next step in your career and join a team that makes a real difference, we'd love to hear from you.

Apply now and start your Gallagher Bassett journey!

You must have the right to live and work in Australia to be eligible for employment at Gallagher Bassett. Agency candidates will not be considered for this position.

Gallagher Bassett is an Equal Opportunity Employer. We value diversity, inclusion and belonging and are committed to creating a workplace where everyone can thrive.

Compensation and benefits

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.





Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

- 4 weeks annual leave plus up to 2 weeks additional purchased Lifestyle Leave
- Novated Leasing opportunities
- Two paid volunteer days annually
- Health Insurance Discounts with our Group Insurance Plan
- Employee Stock Purchase Program
- Paid parental leave

Other benefits include:

- Flexible and hybrid work arrangements
- Mental Health and Wellbeing Support for yourself and immediate family members
- Employee Recognition Awards and Service Milestone Recognitions
- Peer Support Program
- Annual flu vaccinations
- Access to Reward Gateway – discount offers at over 350 retailers!
- And more...

We value inclusion and diversity

Inclusion and diversity (I&D;) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

📌 Entry Level Manager (Sydney)
🏢 Gallagher Bassett
📍 Sydney