Department of Customer Service

Reference number

req53470

Occupation

Information and Communications Technology, IT Professional

Work type

Full-Time

Location

Sydney City

Salary Information

$133,348 - $146,945 base + super and leave loading

Closing date

13 August 2026 at 10:00am

Senior Change Advisor

- Role type: Temporary immediate opportunity for 3 months with possibility of 2 months extension

- Grade: Clerk Grade 9/10

- Salary: $133,348 - $146,945 base salary per annum + superannuation and annual leave loading

- Location: Sydney, CBD. Adaptable working conditions may be available in line with the DCS Flexible Working Policy

About the role

Digital NSW has a three-month opportunity to lead the design and delivery of training and change communications for the launch of a refreshed Digital Assurance platform. A mix of presentations, guides, communications and training activities will support 900 users across the NSW Government to access and use the new platform within a tight 2-3 week period.

As Senior Advisor Change Working, you will work collaboratively with the project delivery team and key stakeholders and use existing change impact analysis to develop targeted learning solutions and implement training approaches that improve engagement, accessibility and learning outcomes.
For further information please click here to view the role description

About you

You're an experienced change and training professional who enjoys turning complex information into practical, engaging learning experiences. You thrive in collaborative environments, build strong stakeholder relationships and are passionate about developing capability that delivers meaningful organisational outcomes.
Leveraging your experience in a similar role, you will develop and implement change management, communication and training plans that are tailored to different customer groups with the aim of maximising customer and stakeholder engagement and understanding to ensure a smooth platform transition

You will bring:

- Demonstrated experience designing, coordinating and delivering training programs for diverse stakeholder groups.

- Strong stakeholder engagement skills, with the ability to build partnerships and influence outcomes across multiple teams.





- Experience developing innovative learning solutions using contemporary training methods and technologies.

- Demonstrated ability to develop and deliver a communication change strategy for staff, leaders, and other key stakeholders.

- Experience in driving organisational change readiness and support team members to embed new ways of working, processes and capability uplift arising from recent systems.

- Proven ability to coordinate consultation and engagement activities across operational, project and corporate stakeholder groups to support change readiness, adoption and successful implementation of new systems.

- Excellent communication and interpersonal skills, with the ability to simplify complex concepts or technical information for diverse audiences.

Strong organisational and project coordination skills, with the ability to manage competing priorities and deliver quality outcomes.

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Key knowledge and experience

- Demonstrated experience delivering practical change management activities across projects and organisational initiatives.

- Experience in designing and delivering training and capability uplift strategies for a wide range of stakeholders.

- Recent experience working on a system implementation project with multiple interdependencies.

- Demonstrated experience in the coordination and management of training and capability uplift programs.

- High level of written communication, oral communication and influencing skills including the ability to consult with key internal and external stakeholders at all levels and deliver presentations and training.

- Design and development of a range of learning and support resources, including eLearning modules, webinar content, user guides, training materials, onboarding resources and educational guidance materials.

- Development and delivery of webinars,



presentations and other virtual learning activities.

- Demonstrated ability to write clear, structured, and engaging learning materials ensuring alignment with learning objectives and audience needs.

- Essential requirements of the role

- Qualifications in a relevant discipline or demonstrated equivalent knowledge, skills and experience.

Salary Grade 09/10, with the base salary for this role starting at $ base plus superannuation

For enquiries relating to recruitment please contact Sujatha Sankaran Kutty via [email protected].

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.

Closing Date: Wednesday 12th August 2026 at 9:59am

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8130 or [email protected].

For more information, please visit

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process

📌 Senior Change Advisor (Sydney)
🏢 Department of Customer Service
📍 Sydney