SecuSafe Pty Ltd is an Australian-owned business established in 2007, and one of the largest importers and distributors of security and solution-based products.
We're looking for a National Technical Engineer to join our team at SecuSafe HQ in Norwest, NSW. This role sits at the intersection of technical expertise and sales, providing pre- and post-sales engineering support across our security product range.
Key Duties
- Troubleshoot technical issues and provide post-sales technical support via phone, email, remotely and on occasional site visits to customers across Australia
- Provide technical pre-sales support, including product specification, system design and solution scoping for customers and integrators
- Deliver product demonstrations and technical training to clients, resellers and internal teams
- Work closely with sales teams, product team and branches across Australia to translate customer requirements into technical solutions
- Liaise with manufacturers and vendors to stay current on new products, firmware and integrations, and also assist customer for any technical support issues
- Assist in preparing technical documentation, quotes and responses
Essential Skills & Requirements
- Full time right to work in Australia
- 2+ years' experience in CCTV, security systems or a related technical field
- Sound understanding of IP networking, video management systems, intercom and access control principles
- Strong communication skills, with the ability to explain complex technical concepts clearly
- Tertiary qualification in engineering, IT or a related technical field preferred
- Self-motivated, well organised and comfortable managing multiple priorities
- Willingness to travel occasionally for client visits, support and training
Job Type: Full-time
Work Location: In person
📌 NATIONAL TECHNICAL ENGINEER (Norwest)
🏢 Secusafe
📍 Norwest
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