Automation Specialist | Workflow & Systems Integration

Location: Sydney CBD, Hybrid work

Contract: Initial 6 months contract

Start Date: ASAP

We are seeking an experienced Automation Specialist to play a critical role in delivering a future-state Local Administrator Access operating model. Working closely with the Technical Business Analyst and key stakeholders across Cyber Security, Identity, and End User Experience (EUX) teams, you will design, build, test, and implement automated workflows and integrations that replace manual processes and drive operational excellence.

This is an exciting opportunity to shape automation strategies, improve employee experiences, and create scalable solutions that enhance governance, security, and efficiency.

What You'll Be Doing

Workflow Automation

- Design and implement automated request, approval, and fulfilment workflows.
- Configure workflow orchestration and intelligent approval routing.
- Automate notifications, escalations, exception handling, attestations, and governance activities.
- Streamline manual operational processes through automation.
- Automate Local Administrator Access request, validation, approval, fulfilment, monitoring, and removal activities where possible.
- Enhance and optimise Jira and SailPoint workflows to improve responsiveness and automation capabilities.

Systems Integration

- Build integrations between request management, identity governance, endpoint management, and approval platforms.
- Leverage APIs, connectors, and enterprise automation tools to enable seamless workflows.
- Facilitate data exchange across Cyber Security, Identity,



and EUX systems.
- Support automated access validation, reporting, compliance, and governance processes.

User Experience Enhancement

- Simplify user request and fulfilment journeys.
- Reduce manual touchpoints and approval bottlenecks.
- Improve transparency through automated status updates and tracking.
- Design and implement self-service capabilities where appropriate.

Reporting & Continuous Improvement

- Develop operational dashboards and automation performance reporting.
- Measure workflow effectiveness and identify optimisation opportunities.
- Recommend and implement continuous improvement initiatives across adjacent processes.
- Establish reusable automation patterns for future business use cases.

What Success Looks Like

- End-to-end automated workflows successfully implemented
- Significant reduction in manual processing effort
- Faster approval turnaround times and improved user experience
- Automated governance, compliance reporting, and monitoring established
- Sustainable support model delivered
- Reusable automation frameworks available for future initiatives

What We're Looking For

- Proven experience designing and implementing workflow automation solutions within enterprise environments.




- Strong experience with workflow orchestration, process automation, and systems integration.
- Hands-on experience with platforms such as Jira, SailPoint, ServiceNow, or similar enterprise tooling.
- Knowledge of APIs, integration frameworks, and automation technologies.
- Experience working across Cyber Security, Identity & Access Management (IAM), and End User Computing environments.
- Strong problem-solving skills with the ability to translate business requirements into technical solutions.
- Excellent stakeholder engagement and communication skills.

Join our growing global team and accelerate your career with us. Apply today.

For more information about this or other opportunities, please contact Shipra Aggarwal. Please quote our job reference number 675081.

About us

NTT Ltd. is a global ICT provider, employing more than 40,000 people in a diverse and dynamic workplace, and delivering services in over 200 countries and regions. We partner with organizations around the world to shape and achieve outcomes through intelligent technology solutions. For us, intelligent means data driven, connected, digital, and secure.

NTT is proud to be an equal prospect employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category.

📌 Automation Engineer (Sydney)
🏢 Ntt
📍 Sydney