- Initial 12-month fixed term contract
- $70,000 – $80,000 + Super
- Convenient CBD location

Reporting into the Head of Technology Operations, your key responsibilities will include:

- Proactively improve and enhance desktop and application services reliability and efficiency
- Responsible for all levels 1-2 ticket resolution for desktop and server operating systems
- Perform tasks as outlined within operational management processes and procedures
- Respond as required to incidents and service requests for all IT&T; supported systems within defined SLAs
- Responsible for proactive day to day management of desktop platforms and systems which relate to IaaS, PaaS, SaaS, BaaS
- Responding to, and be proactive towards monitoring systems
- Maintain an up-to-date document library for the enterprise policy, procedures and system documentation
- Prepare reports for the Infrastructure leadership team as required
- Participate in on call support roster and be available to work outside business hours, as required

As the successful candidate, you will possess the following skills / experience:

- Bachelor’s Degree in Computer Science/Information Technology or equivalent is preferred




- Minimum 2 years’ support experience
- Experience in handling IT incidents, service requests and change requests
- Work in a team and independently
- Drafting reports and communicating to stakeholders at a non-technical level
- Proficiency working on front and back end systems
- Experience working in a dynamic fast paced environment and delivery of robust solutions
- Quick thinker and ability to co-ordinate and deliver responsible
- Experience in supporting IT infrastructure within a business of up to 300 PC’s
- Explicit experience and understanding of Microsoft Active Directory and related roles (DNS, DHCP, ADFS, CA, etc.)
- Experience administering Office 365
- Experience with using and troubleshooting Microsoft Office suite
- Understanding of Windows Server and Client products, Windows 7 and above, Windows 2008 R2 and above.
- Basic understanding of a range of Microsoft Back Office products (MS SQL Server & MS Exchange, SCCM, SCSM, SCSA, Skye for business, SCOM)
- Basic experience with SOE and Patch management
- Basic experience with Scripting and PowerShell skill

📌 SUPPORT ENGINEER (Sydney)
🏢 That Agency
📍 Sydney