- Provide first and second-level ICT support to doctors, nurses, reception staff, and management.
- Support clinical software, practice management systems, appointment booking systems, and electronic medical record (EMR) applications.
- Install, configure, maintain, and troubleshoot desktop computers, laptops, printers, scanners, and mobile devices.
- Diagnose and resolve hardware, software, network, email, and connectivity issues.
- Create and manage user accounts, passwords, permissions, and access controls.
- Install software updates, security patches, antivirus protection, and system upgrades.
- Maintain backup procedures and assist with disaster recovery planning.
- Configure and maintain Microsoft 365 services and cloud-based applications.
- Liaise with external ICT vendors regarding hardware, software, telecommunications, and system maintenance.




- Document support requests, resolutions, and ICT procedures.
- Ensure ICT systems comply with organisational security and privacy requirements.

Qualifications and Skills:

- At least a Bachelor’s qualification in Computer Science, Cybersecurity or Information Technology.
- At least two years of relevant ICT customer support experience.
- Ability to prioritize workloads and provide excellent customer service.
- Excellent verbal and written communication skills
- Knowledge of healthcare information security and privacy requirements (desirable)

Pay: $80,000.00 – $90,000.00 per year

Work Location: In person

📌 ICT Customer Support Officer (Braidwood)
🏢 Wallace Street Medical Centre
📍 Braidwood