Direct Office Machines is looking for a motivated and organised Receptionist / Administration Officer to join our growing team. This is a varied role that requires excellent communication skills, attention to detail, and the ability to multitask in a fast-paced office setting.

You will be the first point of contact for our customers while providing essential administrative support to our sales, service, and accounts teams.

Key Responsibilities

- Answer and direct incoming phone calls professionally.
- Monitor and respond to customer emails.
- Process customer billing and prepare invoices.
- Create and manage service contracts.
- Prepare customer quotations and proposals.
- Raise purchase orders with suppliers.
- Coordinate the dispatch of toner and other consumables.
- Book service calls and schedule technician jobs.
- Close completed service jobs and ensure all paperwork is finalised.
- Conduct regular stock takes and maintain accurate inventory records.




- Perform telemarketing and follow up with prospective and existing customers.
- Maintain customer records and update internal databases.
- Provide general administrative and office support as required.

Skills & Experience

- Previous experience in administration, reception, or customer service.
- Excellent verbal and written communication skills.
- Strong organisational and time management abilities.
- High level of accuracy and attention to detail.
- Confident using Microsoft Office (Word, Excel, Outlook).
- Ability to work independently and as part of a team.
- Professional phone manner and customer-focused attitude.
- Experience in the office equipment or service industry is advantageous but not essential.

Pay: $52,880.00 – $80,000.00 per year

Work Location: In person

📌 Receptionist/Administration (Condell Park)
🏢 Direct Office Machines
📍 Condell Park