Labourforce are seeking an EXPERIENCED Customer Service Manager to work for our client in NEERABUP 6031.
Please read the entire ad very carefully before applying.
About the role:
- Must be able to work a roster from Monday - Friday
- Temp to Perm opportunity! (You will need to complete a 3 month trial with Labourforce before going full time).
- Salary is $100,000 - $110,000 plus Super.
- Working from a Neerabup site for 6 month probation and then potential to WFH when suitable considering the teams needs
- Start and finish times are negotiable (8 hour shift)
- The start date for this role will be Feb 2026.
You will need:
- Unlimited working rights in Australia (hours are full time) ***WHV & student visas will not be shortlisted due to the limited working restrictions***
- Current National Police Clearance or willing to obtain at own cost (essential).
- Have excellent attention to detail
- Be computer literate
- Have good written and verbal communication skills
- High level of pride in work
- Ability to work well within a team setting
- Own car (locations are not accessible by public transport)
Selection criteria (essential):
- 5 years’ experience within a similar role (timber, building or construction industries highly regarded).
- Ability to lead a team to reach required goals and KPI’s
- Possess excellent communications skills inclusive of the ability to integrate and adapt to different personalities in a varied industry (i.e. speak to floor personnel, builders, truck drivers etc).
- Accurate arithmetic skills and the ability to calculate dimensions and size measurements without error in a pressured environment.
- Strong time management skills are essential as well as the ability to multitask and work towards achieving strict deadlines.
- Ability to problem-solve and manage customer queries and complaints in a professional manner.
- Intermediate computer literacy in Microsoft Office applications.
- Not afraid of a challenging role and is looking for a long-term career.
- Experience with SAP software is highly desirable in this role.
Duties include:
Administration experience in Australia essential!
- Lead the team in providing dedicated customer service from receiving orders to the delivery of product for all customers.
- Supervise and manage all aspects of our customer service team inclusive of overseeing and supporting the team in the management of customer accounts.
- Monitor workflow processes and work distribution within the team.
- Train and develop team members.
- Provide hands-on support to the team, leading by example and being involved in day-to-day tasks as required.
- Processing high volumes of customer orders via internal software platforms, email and phone.
- Processing of quotations, credit claims, raising purchase orders and returns.
- Procedure creation and updates.
- Providing product availability, product specs, pricing and delivery information.
- Maintaining a high level of communication with customers, contractors, account managers, production, dispatch and the WA head office.
- Resolve complaints and customer enquiries in a polite and professional manner without conflict.
- Assisting in the coordination and completion of stock takes.
- Releasing of daily orders for the production team in an accurate manner.
How to Apply:
Apply through seek by selecting the 'APPLY NOW' button.
Please note only shortlisted candidates are being contacted at this stage.
All successful candidates will need to pass a pre-employment medical including drug and alcohol test.