Ward Clerk – Emergency Department

Hamilton | Emergency Department

Part Time - Ongoing

Join a values driven organisation making a real difference

$30.7594 per hour + weekend penalties (when applicable) + 12% Superannuation + Salary Packaging Benefits

General shift hours are 10am till 5.30pm

Join a Team That Makes a Difference.

Are you a skilled administrator who enjoys working in a fast-paced environment and providing exceptional customer service? Join Western District Health Service as a Ward Clerk in the Emergency Department, where you'll play a vital role in supporting patients, families, and clinical staff while contributing to the smooth operation of a busy healthcare setting.

This is an opportunity for someone who thrives on organisation, teamwork, and delivering outstanding service. As the first point of contact for many patients presenting to the Emergency Department, you'll undertake reception and administrative duties, coordinate workflow with the clinical team, and provide valuable support to the Nurse Unit Manager and key stakeholders.

This 28-hour per fortnight position includes rotating weekend work and is ideal for a motivated individual who demonstrates strong interpersonal skills, can manage a range of complex tasks, and is committed to delivering excellent care and service aligned with WDHS values.

What You'll Be Doing

As part of our dedicated Emergency Department team, you'll provide exceptional administrative support and customer service to patients, families, clinicians, and key stakeholders, helping to ensure the smooth and efficient operation of a busy healthcare environment.

Customer Service & Patient Support —
Be the first point of contact for patients and visitors, providing a welcoming and professional experience. Assist with enquiries, patient registrations, appointment bookings, wayfinding, and telephone communications while ensuring excellence in customer service at all times.

Patient Administration & Information Management —
Accurately register patients attending the Emergency Department, maintain and update patient records, process admissions, discharges, and transfers, and ensure timely and accurate data entry into TrakCare and the Electronic Medical Record (EMR) system.

Operational Coordination —
Support the efficient flow of patients through the Emergency Department by liaising with clinical teams, bed allocation staff, ambulance services, Health Information Services, and other departments to facilitate admissions, transfers, and continuity of care.

Administrative Support —




Provide comprehensive administrative assistance to the Nurse Unit Manager and clinical team, including appointment coordination, procurement and ordering processes, medical billing activities, record management, and other departmental support functions.

Teamwork & Collaboration —
Work collaboratively within a multidisciplinary healthcare team, building and maintaining positive relationships with internal and external stakeholders while contributing to a supportive and professional workplace culture.

Quality, Compliance & Continuous Improvement —
Maintain confidentiality and privacy requirements, participate in audits and quality activities, support continuous improvement initiatives, and ensure administrative processes align with organisational policies, procedures, and legislative requirements.

Communication & Career development —
Demonstrate effective communication with patients, families, colleagues, and stakeholders, contribute to staff orientation and training, and actively engage in ongoing learning and professional development opportunities.

What You Bring

- Excellent communication and interpersonal skills
- Initiative and forward planning skills
- Maintaining accuracy and attention to detail
- Advanced communication skills.

Why Join Western District Health Service?

About Us

Western District Health Service (WDHS) is committed to delivering high-quality, person-centred healthcare to communities across the Southern Grampians and Glenelg Shire. As the region’s largest employer employing over 1000 people, we provide a comprehensive range of acute inpatient, residential aged care, and community health services, supported by a strong culture of teamwork, community connection, and excellence in rural health delivery.

We are proud to foster a diverse, inclusive, and accessible workplace for our staff, consumers, and visitors, guided by our core values of Integrity, Innovation, Collaboration, Accountability, Respect and Empathy.

Discover Life in Hamilton

Located in the heart of Victoria’s Southern Grampians region, Hamilton offers the perfect blend of career opportunity and lifestyle. With a welcoming community of around 10,000 people (serving a broader catchment of 16,500),



it’s an ideal place to build your career while enjoying a relaxed, regional way of life.

From the stunning landscapes of the Grampians National Park to nearby coastal gems including Warrnambool, Port Fairy and Portland — plus local wineries and outdoor experiences — Hamilton provides an enviable work/life balance.

To learn more about WDHS, visit: ******************************** />To explore the region, visit: **********************************************************>

What we offer:

- Opportunities for career growth and development
- Supportive team environment and strong clinical leadership
- Access to ongoing education and professional development
- A workplace that values diversity, inclusion, and belonging
- Meaningful work making a difference in rural health outcomes

Interested?

For more information, view the position description at link.

For a confidential discussion, contact Melissa Gardner, Unit Manager Emergency: ******** or ******************************

How to Apply

To apply via our careers page, commence your application by completing the form below and selecting “Next” to continue.

If applying through SEEK, simply click “Apply” and follow the prompts.

Applications must include a current resume and a cover letter outlining your suitability for the role.

Applications close: Monday 17th August 2026
Applications will be reviewed as received — early applications are encouraged, as the role may close once filled.

Western District Health Service is proud to be an Equal Opportunity Employer, committed to fostering a diverse, inclusive and culturally protected workplace where everyone feels valued and respected. We embrace fair and transparent recruitment practices and recognise the unique strengths, experiences and perspectives people bring from all walks of life.

We encourage applications from Aboriginal and Torres Strait Islander peoples, members of the LGBTIQA+ community, people from culturally and linguistically diverse backgrounds, and people living with disability.

If you require support or adjustments during the recruitment process, please contact our People & Culture team on [xxx] — we’re here to ensure you can participate fully and comfortably.

Successful applicants will be required to hold (or be willing to obtain) a current National Criminal Police Check. Depending on the role, a Working with Children Check and/or NDIS Worker Screening Check may also be required. Compliance with WDHS immunisation and vaccination requirements is a condition of employment.

Apply Now

📌 Ward Clerk - Emergency Department (Hamilton)
🏢 Western District Health Service
📍 Hamilton