Immediate Start Available. We're seeking an experienced Service Now Platform Administrator to join a well-established organisation. This is an excellent opportunity for a hands-on Service Now qualified who enjoys improving platform capabilities, supporting ITSM processes, and working with stakeholders to deliver practical solutions.

What's on Offer?

- 6 month contract with the perm position available
- Hybrid working arrangement
- Immediate start
- Perth location

About the Role

As the Service Now Platform Administrator , you will support the management and continuous improvement of the Service Now platform across the IT function. Working closely with key stakeholders, you will be responsible for administering, configuring, and enhancing Service Now to ensure it effectively supports IT Service Management processes.

Key Responsibilities

- Administer and maintain the Service Now platform
- Develop and implement platform enhancements
- Configure and manage Service Catalogue items and Request Items
- Support ITSM processes including Change, Configuration, Event, and Release Management




- Gather business requirements and translate them into Service Now solutions
- Troubleshoot and resolve platform-related issues
- Collaborate with technical and business stakeholders to drive continuous improvement

To be successful in this role, you'll bring:

- Strong hands-on Service Now Administration experience
- Experience with Service Catalogue development and Request Item (RITM ) management
- Practical knowledge of ITSM and ITIL frameworks
- Experience across Change, Configuration, Event, and Release Management processes
- Experience working within a large corporate or enterprise environment

Peoplebank and Leaders IT are committed to creating a diverse and inclusive workplace where everyone belongs. We welcome applications from people of all backgrounds, identities, and experiences. If you need adjustments to the recruitment process due to your circumstances, please let us know—we’re here to support you.

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📌 Service Now ITSM Platform Administrator (Australia)
🏢 Peoplebank
📍 Australia