Our client is an established hospitality operator with a property located in one of Australia's most sought-after regional coastal destinations.

Renowned for delivering highly personalised guest experiences, the property combines luxury accommodation with exceptional service standards, creating memorable stays through genuine hospitality rather than process-driven service.

This is an exciting opportunity to join a collaborative leadership team where initiative, accountability and a hands-on approach are highly valued.

Job Description

Reporting to the General Manager, the Rooms Division Manager will play a pivotal role in the day-to-day leadership of the property, overseeing the rooms division while supporting broader operational excellence.

This is a highly visible, guest-facing leadership position requiring someone who thrives in a hands-on setting and enjoys building strong relationships with both guests and team members.

Initially responsible for Front Office, Housekeeping and Reservations, the role will also work closely alongside Food & Beverage leadership to ensure a seamless guest journey across the property.

Key responsibilities include:

- Lead and develop the Front Office, Housekeeping and Reservations teams.
- Deliver exceptional guest experiences through a personalised, service-led approach.
- Support operational performance across all accommodation functions.
- Build strong relationships with key internal stakeholders and senior leadership.
- Drive team engagement, service standards and continuous operational improvement.





Candidate Profile

You are a passionate hospitality professional with a strong background in rooms operations and a genuine commitment to personalised guest service.

You enjoy leading from the front, are comfortable wearing multiple hats, and excel within boutique or lifestyle hospitality environments where every guest interaction matters.

This opportunity would suit an experienced Rooms Division Manager or an ambitious Front Office Manager ready to take the next step within a high-quality operation.

You will bring:

- Proven leadership experience within boutique hotels, luxury accommodation or premium hospitality environments.
- Strong operational knowledge across Front Office, Housekeeping and Reservations.
- A genuine passion for delivering intuitive, personalised guest experiences.
- Exceptional communication and stakeholder management skills.
- The flexibility and resilience to thrive in a regional hospitality environment.
- Food & Beverage exposure will be highly regarded but is not essential.

Offer

Join a respected hospitality business offering long-term career growth within a supportive leadership team. This role presents the opportunity to make a genuine impact while developing your career in one of Australia's most desirable regional coastal destinations.

- Relocation and short-term accommodation support available.

By applying to this role, you are agreeing to the terms set out in Hastings People's privacy policy available at the Hastings People website.

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📌 Room Division Manager (Australia)
🏢 Hastings People
📍 Australia