Strata Choice is a leader in the strata industry, delivering exceptional management services to our clients. With a diverse and prestigious portfolio of properties across NSW, we provide expert guidance and tailored solutions to our clients. Our team is committed to delivering outstanding service, upholding the highest standards of professionalism, and creating a positive customer experience.

About the Role:

The Client Solutions Manager sits at the centre of our commitment to delivering an outstanding client experience.

The primary focus of this role is to provide proactive client service while taking ownership of client retention outcomes. You will identify client risk early, strengthen relationships through regular engagement, analyse trends and exit feedback, and collaborate and guide internal teams to drive sustainable service improvements.

Working closely with the Head of Growth, the Strata team and the Client Allocation Committee, you will play a critical role in shaping retention strategies and supporting long-term business growth.

Key Responsibilities:

Client Advocacy & Retention

- Champion service excellence across the organisation
- Monitor at-risk clients and conduct proactive check-ins
- Analyse exit feedback and provide retention insights





Complaint Resolution & Solutions Delivery

- Manage complex client matters from investigation to resolution
- Identify root causes and implement sustainable solutions
- Support and guide Strata Managers on sensitive issues
- Track client trends and recurring concerns
- Identify training gaps and recommend improvements
- Maintain accurate CRM records and support informed decision-making

What We’re Looking For:

To succeed in this role, you will bring strong technical expertise combined with exceptional interpersonal skills.

You will demonstrate:

- Minimum 5 years’ experience as a Strata Manager is a must to be considered for this role
- A current Class 1 Strata License
- Proven ability to navigate complex and sensitive client situations
- Robust conflict resolution and negotiation skills
- Exceptional communication skills, both written and verbal
- A proactive, solutions-focused mindset
- The ability to analyse trends and implement structured improvements
- Organised, methodical, and detail-oriented approach

If you’re enthusiastic, reliable, and ready to contribute to a collaborative team, we’d love to hear from you.

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📌 Client Solutions Manager (Australia)
🏢 Strata Choice
📍 Australia