- 9–12 Month Contract
- Wellington, New Zealand
- Enterprise IT Support & End User Computing Environment
- Must be eligible to obtain and maintain a Confidential Security Clearance.

About the Role
Green Light is seeking an experienced Senior Service Desk Analyst to support a large and geographically diverse user base within a complex enterprise environment. This role will be responsible for providing high-quality technical support across a broad range of end-user technologies, acting as a senior escalation point for service desk incidents and requests. You will support users across both on-premises and cloud environments, ensuring timely resolution of technical issues while maintaining exceptional customer service standards.

Responsibilities

- Provide Level 2 and Level 3 technical support for end users across a geographically distributed organisation
- Act as an escalation point for complex desktop, application, and infrastructure-related issues
- Troubleshoot and resolve incidents across Microsoft operating systems, Microsoft 365, and business applications
- Support users across both on-premises and cloud-based environments
- Administer and support Active Directory, Microsoft Entra ID, and Microsoft Exchange environments at an operational level
- Assist with deployment, installation, and support of line-of-business applications
- Support enterprise telephony, mobility, and end-user computing services
- Maintain accurate ticketing, documentation, and knowledge base articles
- Collaborate with infrastructure, applications, and security teams to resolve complex issues
- Deliver exceptional customer service through onsite and remote support channels





Required Skills & Experience

- Strong hands-on experience supporting:
- Microsoft Windows operating systems
- Microsoft 365 products
- Line-of-business applications
- Experience deploying and supporting enterprise applications on end-user devices
- Strong troubleshooting experience across Microsoft technologies in both on-premises and cloud environments
- Experience administering:
- Active Directory
- Microsoft Entra ID
- Microsoft Exchange
- Experience using ITSM platforms and service management processes
- Experience providing remote support in large client/server environments
- Excellent communication and stakeholder engagement skills
- Ability to work effectively with people from diverse cultures and backgrounds

How To Apply: Click APPLY or contact Liz – Resource Manager at [email protected]

About Green Light Worldwide
We are an Australian onshore services company that provides technology capability across ANZ and Asia. Our services range from day-to-day operational activities, through project delivery, to more strategic and transformational programs.

At Green Light, we are committed to creating a diverse and inclusive workplace where everyone feels valued and respected. We are proud to be an equal chance employer and do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We encourage applications from all backgrounds and communities and are dedicated to providing a fair and accessible recruitment process for all candidates. If you require any accommodations during the process, please contact [email protected]

📌 Senior Service Desk Analyst (Wellington)
🏢 Green Light
📍 Wellington