We’re looking for an organised and proactive Warehouse Stock Control & Customer Service Officer to play a key part in ensuring smooth order processing, container movements, and operational support.

This role will act as the key link between our Operations Manager, Team Leaders, and warehouse operations, ensuring stock accuracy, administration processes, and communication flow smoothly throughout the business.

This role is M-F 10:00am-6:00pm - office based.

Your Responsibilities:

- Maintain accurate stock records by entering all incoming stock into the warehouse management system and processing outbound stock movements when goods are dispatched.
- Ensure inventory records are kept up to date at all times.
- Investigate and resolve stock discrepancies and inventory variances.
- Monitor, report, and manage damaged, faulty, or non-conforming stock.
- Lead and process stocktakes, cycle counts, and inventory audits.
- Liaise effectively with warehouse staff, Team Leaders, customers, suppliers, and management.
- Provide professional telephone and customer service support, handling enquiries in a courteous and efficient manner.
- Support the Customer Service Team with general administration and operational coordination,



including managing the inbound schedule by liaising with the Operations Manager to confirm suitable delivery and unloading dates. Coordinate bookings with customers and transport providers, maintain the container schedule, and communicate any changes, delays, or potential issues.

Who you are:

- Previous experience in a warehouse environment, particularly in stock control, inventory management, & customer service .
- Strong understanding of inventory processes and stock accuracy.
- Excellent computer skills with experience using warehouse management systems, inventory software, and Microsoft Office.
- Advanced Excel skills, including data entry, spreadsheets, reporting, and reconciliation of stock records.
- Strong attention to detail and the ability to identify and investigate stock discrepancies.
- Ability to work both independently and as part of a team.
- Experience with warehouse operations, inventory management systems (e.g. Fishbowl), or ticketing systems (e.g. Freshdesk) will be an advantage.

If you feel this role is a outstanding fit to your skills and career goals, apply now!

📌 Warehouse Customer Service Officer (Granville)
🏢 Talent Connect Australia
📍 Granville