About the Business

MooGoo Skin Care is an Australian, family-owned company based in Burleigh Heads on the Gold Coast. We offer solutions for skin problems using high-quality, evidence-based ingredients that are as natural as possible.

Schedule

The position is a permanent full-time role. Our ideal candidate will be available Monday to Friday. Weekends and Public Holidays off! We require a physical presence in the office, and we are unable to offer remote work for this role.

About the Role

If successful, you will join our small, tight-knit Customer Service Team. We're passionate about providing the highest possible standard of service to our online customers and stockists. We hope to find an empathetic, bubbly individual to complete our team.

Your main responsibilities will include, but are not limited to;

- Quickly and diligently processing stockist orders through our ordering system, NetSuite (training provided).

- Responding to inbound queries, concerns, and feedback via phone, email, social media, and live chat.

- Servicing walk-in customers via our small, in-office, retail space (approximately 5-10 per day).

- Providing product advice and maintaining a high level of product knowledge and understanding.

- Assist with database updates, account management, and general administrative tasks related to customer care.

- Handle the end-to-end process for customer and stockist returns, ensuring timely resolution and accurate documentation.

Skills and Experience

To be considered for this position, you must;





- Have a minimum of 2 years of experience in an administrative, customer service, pharmacy, or similar role.

- Possess advanced computer skills. Familiarity with NetSuite, Gorgias, and Shopify is considered advantageous.

- Be capable of effectively communicating both verbally and in writing.

- Demonstrate initiative, self-motivation, and responsibility.

- Be confident and comfortable answering a high volume of phone calls. This is essential.

- Have excellent problem-solving skills.

- Accept and apply feedback when given.

- Have positive time management skills, attention to detail, and the ability to prioritise tasks, ensuring you meet deadlines.

- Be able to work quickly and diligently amongst a small team in a fast-paced environment.

- Have a friendly, caring personality and a calm presence.

Work Perks

- Participate in cultural activities and events such as our monthly Birthday celebrations.

- Have constant access to snacks and treats.

- Access our existing and unreleased products.

- Above award wages.

- Be surrounded by a supportive team.

If you have a love for skincare and a passion for people, we encourage you to hit the ‘apply now’ button.

Whilst we love having a chat, we politely ask that you do not call to enquire about the position. If this ad is still visible, we are still looking! All shortlisted applicants will be contacted to arrange an interview. We are looking for long-term employees, which sadly makes us unable to accept those on temporary visas.

📌 Customer Service Administrator (Gold Coast)
🏢 MooGoo Skin Care
📍 Gold Coast