About Us:

The Queensland Council for LGBTI Health (QC), and 2Spirits are united in a statewide mission to enhance the health and wellbeing of Lesbian, Gay, Bisexual, Transgender, Intersex, Sistergirl, and Brotherboy people and communities across Queensland.

Since its formation in 1984, QC has been dedicated to delivering peer-led, community-based health services and health promotion initiatives, benefiting from funding from Local, State, and Commonwealth Governments, as well as the invaluable support of volunteers, donors, and broader community members.

2Spirits, since 1996, has been committed to cultivating pathways that foster partnership with agencies and community organisations, with a focus on the health and wellbeing outcomes for Aboriginal and Torres Strait Islander LGBTIQ+ Sistergirl and Brotherboy people.

Together, QC and 2Spirits work to create safe, culturally appropriate, and accessible environments, free from discrimination and stigma, where individuals can make informed health, wellbeing, and lifestyle choices. This partnership is responsive to critical issues such as health, wellbeing, HIV/AIDS, people living with HIV (PLHIV), alcohol and other drugs, as well as youth and ageing within our LGBTIQ+ Sistergirl and Brotherboy and Aboriginal and Torres Strait Islander LGBTIQ+ Sistergirl and Brotherboy communities.

Walking side by side, QC and 2Spirits are committed to strengthening our communities’ connectivity; building individual, family and community capacity; and achieving a future where all communities have the support needed to thrive.

The role:

QC are seeking an Administration Officer working within our Statewide Operations Team. This role is responsible for site administration of our Townsville premises, statewide oversight of the maintenance register and providing support for events and programs which contribute to better outcomes for our Lesbian, Gay, Bisexual, Trans, Intersex, Sistergirl and Brotherboy communities in Queensland.

To perform this role, it is essential that the person is a member of LGBTIQA+ Communities. It is therefore a genuine occupational requirement under section 25 of the Anti-Discrimination Act 1991.

Further, the duties associated with this role are intended to benefit members of a group who share a protected attribute, consistent with the objectives of the Anti-Discrimination Act 1991. Accordingly, the role is intended to satisfy the welfare measures exemption under section 104 of the Anti-Discrimination Act 1991.

Your team – Statewide Operations

- Contribution: Our Statewide Operations Team is the backbone of the organisation and our work to support our communities in Queensland.



Its role is central to the broader QC team being able to achieve our goal of providing support to people wherever they are in their life journey.

- Key strategies: Our Statewide Operations Team performs its roles efficiently and effectively during core office hours to ensure that we operate productively in a tight funding environment where the needs of our communities have rarely been as high. The team thinks strategically and with innovation to find ways to meet needs in a way that increases service delivery to as many communities as is possible.

Your contribution

Contribute to systems and practices for the flow of work and information between teams and organisational support services to assist in the delivery of work. This will include premises maintenance, first point of contact services, volunteer support and coordination and ensuring the smooth running of the organisation’s operations through the administrative support of bookings, correspondence, and maintaining office supplies and consumables.

Required skills for this position

This position requires a demonstrated track record in support to a diverse and multidisciplinary organisation and the ability to be a welcoming point of contact for our many diverse community members and partner organisations.

- The ability to support an organisation through high level administrative and operational processes, including the coordination of maintenance, supplies and workflow coordination across multi-disciplinary teams, and organisational accreditation systems.

- The capacity to manage competing priorities within a workforce that is geographically dispersed and with multiple office locations across the state in a role that combines coordination with practical on the ground delivery and support.

- The ability to manage bookings, contracts for services, suppliers and supplies.

- Highly developed interpersonal, communication and negotiation skills and the ability to build and maintain good working relationships with key stakeholders including paid and unpaid staff, community partners, suppliers and other stakeholders.

- An understanding of and commitment to the role of peers in the delivery of services to our communities and to the values and principles of the organisation.

- Computing skills including competency in web-based systems, Mac and PC based applications and remote working systems.

- Effective time management skills to prioritise tasks, meet deadlines,



and manage multiple responsibilities simultaneously in a fast-paced environment.

- Strong interpersonal skills to build rapport with stakeholders, resolve conflicts diplomatically, and foster positive relationships within the organisation and with external partners.

- To demonstrate culturally secure practices and understanding of our ways of knowing, being and doing of First Nations peoples across the organisation.

Position key duties

- The coordination of volunteer programs including ordering and maintaining supplies and resources

- Assist with the onboarding of volunteers and provide support to volunteer program leaders as required

- Proficiency in the volunteer software program, Better Impact

- Maintain a clean and secure workplace, and abide by workplace health and safety policies and procedures

- Answer and direct phone calls, emails, and other correspondence

- Oversee and assist with internal and external room bookings

- Responsibility for the site-specific Maintenance Register, including conducting regular audits and liaising with contractors to maintain compliance

- Participate in and provide administrative support for regular team meetings

- Monitor and order office supplies as required

- Build and maintain relationships with staff, volunteers, community partners and community members

- Contribute to the planning and delivery of community events as required and within capacity

Reporting Relationships

- Supervisor: Chief Operating Officer

Contribution to QC values and culture

Our work is always informed by evidence, and at the centre of what we do are the voices of community.

We also utilise the Rainbow Tick Principles and Practice Standards to guide our work, and use this Framework to facilitate genuine Lesbian, Gay, Bisexual, Trans, Intersex, Sistergirl and Brotherboy inclusion and continuous innovation and quality improvement amongst staff and other parts of the organisation. Demonstrating inclusion and meeting the Practice Standards in our own work is a key deliverable for all staff positions.

The Queensland Council for LGBTI Health is committed to walking alongside Aboriginal and Torres Strait Islander peoples to build stronger relationships, cultural autonomy, understanding and recognition of the history, cultures and diversity that make up Australian First Nations peoples.

Applications

Applications are to include a cover letter of no more than two pages that address the position key duties and selection criteria and be accompanied by current resume with details of at least two referees not later than COB 24 July 2026.

If you would like to have a confidential conversation regarding this role, please email Alan Marlowe ********@qc.org.au

📌 Site Administration Officer - Townsville (0.4 FTE)
🏢 Queensland Council for LGBTI Health
📍 Townsville