We are looking for enthusiastic, proactive and friendly customer service extraordinaire to join our team as a Guest Services Agent. This role is available in both Part time or Full-Time positions.
Key responsibilities include:
- Maintaining a proactive approach to complaint handling and be confident in resolving issues.
- Actively upselling and promoting special promotions or facilities available within the hotel.
- Managing administrative and data entry for guest relations.
- Preparing resources for Group Arrivals and VIP Member Arrivals
- Guest Communications (including internal and external phone calls)
- Guest Services (not limited to checking in and checking out our guests)