Company Description

Let your passion fly! Cathay Pacific is a multi-award winning premium airline flying to destinations in Asia, Europe, North America and the Middle East via our home market, Hong Kong. We are known for our award-winning service, modern fleet, comfortable cabins and our great Business Class Lounges. We are on a mission to inspire travellers and be their gateway to experiencing the world.

Join us and discover just how far you can go!

Role Introduction

Join Cathay Pacific as a Cargo Sales & Services Officer in this permanent, full-time role based in Sydney. You'll support day-to-day cargo operations through customer service, sales support, flight preparation, and operational coordination, helping to ensure the smooth and efficient movement of cargo.

Working with customers, cargo agents, and operational teams, you will play an important role in delivering exceptional service while upholding Cathay's safety, compliance, and quality standards. This is an exciting opportunity for someone who enjoys a fast-paced environment, thrives on variety, and is looking to grow their career in the aviation industry.

Key Responsibilities

- Item 1 of 8, Support cargo reservations and bookingSupport cargo reservations and booking
- Item 2 of 8, Check and review post flight documentationCheck and review post flight documentation
- Item 3 of 8, Prepare post-flight reports and flight documentation for crew and customsPrepare post-flight reports and flight documentation for crew and customs
- Item 4 of 8, Coordinate between engineering, airport operations, air traffic control and vendorsCoordinate between engineering, airport operations, air traffic control and vendors
- Item 5 of 8, Communicate effectively to internal and external stakeholders, including customers, airport and cargo operations, suppliers, flight crew etc.Communicate effectively to internal and external stakeholders, including customers, airport and cargo operations,



suppliers, flight crew etc.
- Item 6 of 8, Coordinate cargo service activities between sales, operations and ground handling to ensure efficient handling of shipmentsCoordinate cargo service activities between sales, operations and ground handling to ensure productive handling of shipments
- Item 7 of 8, Assist in managing Ground Handling Agent and other supplier performance and provide guidelines and instructions as required and report issues as appropriateAssist in managing Ground Handling Agent and other supplier performance and provide guidelines and instructions as required and report issues as appropriate
- Item 8 of 8, Assist to ensure compliance and conformance to regulatory and internal safety, security, quality, and procedural requirementsAssist to ensure compliance and conformance to regulatory and internal safety, security, quality, and procedural requirements

Requirements

- Item 1 of 7, Previous experience in customer service experience preferredPrevious experience in customer service experience preferred
- Item 2 of 7, Proven planning and organisational skills with good attention to detailProven planning and organisational skills with good attention to detail
- Item 3 of 7, Excellent MS Office application and digital skillsExcellent MS Office application and digital skills
- Item 4 of 7, Exceptional customer service and interpersonal skills with a solutions based attitudeExceptional customer service and interpersonal skills with a solutions based attitude
- Item 5 of 7,



Able to work independently and within a wider regional teamAble to work independently and within a wider regional team
- Item 6 of 7, Actively seeks continuous improvement and embraces systems improvementsActively seeks continuous improvement and embraces systems improvements
- Item 7 of 7, Demonstrated flexibility and adaptability to deal with rapid changes in the environmentDemonstrated flexibility and adaptability to deal with rapid changes in the environment

Benefits

- Item 1 of 4, Join Cathay Pacific and be part of a dynamic team at one of the world’s Top 10 Global AirlinesJoin Cathay Pacific and be part of a dynamic team at one of the world’s Top 10 Global Airlines
- Item 2 of 4, Make the most of your leave by taking advantage of travel industry discounts including airfares, hotels, tours and car hireMake the most of your leave by taking advantage of travel industry discounts including airfares, hotels, tours and car hire
- Item 3 of 4, Enjoy health benefits with 50% company subsidised private health insurance premiumsEnjoy health benefits with 50% company subsidised private health insurance premiums
- Item 4 of 4, Grow your career with development opportunities that broaden your skills and experience within Cathay PacificGrow your career with development opportunities that broaden your skills and experience within Cathay Pacific

Personal & Application Information

Kindly submit your application along with a cover letter detailing your relevant experience and your interest in this position.

Applicants must have unrestricted work rights in Australia. Please be advised that visa sponsorship is not offered for this position.

Cathay Pacific Airways is an equal opportunity employer. All applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

📌 Cargo Sales & Services Officer (Sydney)
🏢 Cathay Pacific Airways
📍 Sydney