Customer Experience Advocate

Our client Chery Motor Australia is a global automotive manufacturer of both EV and ICT powered motor vehicles and is one of the world’s largest exporters. Inspired by design combined with advanced technology they have secured thousands of new component patents, forging their reputation as a global leader in independent innovation and engineering.

With market expansion continuing to grow beyond forecast, they have an immediate requirement for a Customer Experience Advocate (CEA) to complement their Customer Experience Team. The successful candidate must be able to communicate fluently in both English and Mandarin to effectively support their diverse customer base.

Key responsibilities:

- Manage inbound and outbound customer interactions across phone, email and ensuring first-contact resolution and adherence to processes
- Build and maintain positive, qualified relationships with customers assisting them through the purchasing and scheduled servicing process via online portals
- Respond efficiently to social media interactions in line with company protocols and accurately log all customer interactions in the CRM system,



ensuring compliance with internal procedures
- Address and escalate queries as needed, providing timely feedback to all parties
- Become a subject matter expert through internal workshops, training, and briefings
- Collaborate with internal teams to optimise the overall customer experience

Qualifications & Experience required:

- Experience within an automotive call centre, handling calls and case management scenarios is advantageous
- Fluency in both Mandarin and English written and verbal communication skills is essential
- Experience with social media interactions, highly developed technical and administrative skills and current fluency with general Microsoft Office tools
- Familiarity with Zoho CRM or similar and integrated phone systems are all highly advantageous skills

To submit your application in strict confidence, click the 'apply' button. If you require further information, please contact Nitin Gundagowni on 04•• ••• 002.

To view all Bayside Group job opportunities, visit www.baysidegroup.com.au

📌 Customer Experience Advocate (Rhodes)
🏢 Bayside Group
📍 Rhodes