About the role
Are you an experienced Leader looking for your next career move? Are you passionate about developing a team of leaders to grow and make meaningful connections with customers in your region? If the answer is yes… then we want, you!

The Regional Manager North role is responsible for leading the overall performance of the North BCU Bank branch network, including growth and development of the business and driving sales and service excellence whilst operating within the organisations risk and compliance framework.

Reporting to the Head of Retail Banking Network, this position leads 5 Branch Managers and supports 5 branches across the Northern New South Wales region.

This is a Permanent, Full time position, that can be based in either the Brisbane or Coffs Harbour corporate offices and will require willingness to travel throughout the branch network.

Working as part of an inclusive and collaborative team your key responsibilities will include:

- Drive a culture of the service experience exceeding member expectations
- Ensure escalated member complaints are dealt with promptly and to the satisfaction of the member
- Engage appropriately with internal service providers to deliver optimal outcomes
- Ensure quality and timeliness of deliverables are achieved as per SLA’s/organisational benchmarks
- Overall responsibility for the sales outcomes of the area as outlined in the business plan and agreed KPI's
- Devise, develop and monitor success of LAM initiatives and activities.
- Lead the team to be engaged within a high-sales performance culture while ensuring member experience is prioritised
- Ensure organisational sales framework/sales techniques (Enrich) are embedded and maintained at a high level for maximum member and internal experiences
- Partner with Mobile Lending team to develop third party referral networks
- Preparation and management to business plans and budgets




- Management and development of team members and self to align with organisational objectives.
- Ensure all staff undertake, attend and pass training relevant to their role including on-line learning within the required time frame.

What will you bring?

- Significant experience in a management level retail banking role.
- Proven sales history operating within an agreed sales and service framework
- Knowledge of change management process
- Personal resilience and adaptability
- Strong leadership, ability to influence
- Strong coaching skills
- Strong decision-making ability.
- Proven & effective time management & coordination skills
- Comprehensive knowledge of banking products & services, procedures/processes and compliance requirements
- Certificate of Financial Services, or a related field desirable

What we can offer you
There’s life at work, and life outside of work – and we understand that.
P&N; Group is committed to creating a satisfying and fulfilling working environment, offering employee benefits and development opportunities that reward and help you perform to your potential and expand your experience and learning.

To help you live your best life through work, we offer an extensive range of employee benefits.

- Work for a national multi-brand, customer-focused organisation
- Enjoy flexible work arrangements
- An incentive scheme for exceptional performance
- Be supported with leadership and professional development
- 12 weeks paid parental leave for the primary care giver, and three weeks for the non-primary care giver
- Generous discounts on home loans, personal loans, insurance and other banking products and services




- Up to two weeks’ additional purchased leave per year
- Two days’ paid volunteer leave each year to use with a community partner of your choice
- An Employee Assistance Program

About us
P&N; Group is amongst the largest customer-owned banking organisations in Australia, represented by P&N; Bank in Western Australia and BCU Bank in New South Wales and southeast Queensland. Our purpose is to enrich the lives of our customers and their communities.

With over $9 billion in assets and a head office in Perth and corporate offices in Coffs Harbour and Brisbane, we service over 200,000 customers across Australia from all walks of life supported by over 600 employees in group services, retail banking, broker, and business banking roles.

We believe our culture is a real point of difference, and our values – Focus on Members, Improve & Learn and Trust & Collaborate – are fundamental to our ways of working. We offer a collaborative and inclusive workplace where our people feel a strong sense of belonging, are recognised, invested in, cared for, and are part of something bigger.

What does our recruitment process look like?
The process can include a phone screen, virtual and/or face-to-face interview, psychometric testing, reference checks and all relevant background checks.

At P&N; Group, we want to leverage the numerous advantages and innovative gains that a diverse workforce brings, and especially the high engagement that comes from a culture built on belonging and inclusion. We encourage people of all abilities, backgrounds, identities, ages and cultures to apply.

If you need assistance or require flexibility to be able to fully participate in the application process, please email us at ••••@pnbank.com.au

The closing date for applications is 19/08/2026.

(Please note that candidate screening and interviews may be completed prior to advertisement closure date.)

📌 Regional Manager North (Coffs Harbour)
🏢 BCU Bank
📍 Coffs Harbour