General Manager – Holiday Inn Townsville
Lead the next chapter of one of Townsville's most exciting hotel transformations.
An exciting opportunity has arisen for an experienced General Manager to lead the newly refurbished and rebranded Holiday Inn Townsville into its next era.
Following a significant investment, the hotel is entering an exciting recent chapter with refreshed guest rooms, revitalised public spaces and a brand-new food and beverage offering set to become a destination in its own right. We're looking for a commercially minded and hands-on hotel leader who can inspire a team, drive performance and create memorable guest experiences while firmly positioning Holiday Inn Townsville as the city's hotel of choice.
Reporting to the Regional Operations team, you'll have full responsibility for the hotel's performance, leading all operational departments while building a strong culture focused on people, service excellence and commercial success.
What your days will look like
Your responsibilities will include:Leading the day-to-day operations of the hotel across Front Office, Sales, Housekeeping and MaintenanceDelivering exceptional guest experiences while maintaining Holiday Inn and IHG brand standards.Inspiring, coaching and developing a high-performing leadership team that creates an engaging and positive workplace culture.Driving financial performance by maximising occupancy, ADR, RevPAR, and overall profitability.Managing budgets, forecasting, payroll, costs and capital expenditure to achieve business objectives.Taking ownership of all people-related functions including recruitment, workforce planning, rostering, performance, engagement, training and developing a high-performing team culture.Building strong relationships with corporate clients, tourism partners,



event organisers and the local community.Working closely with Sales Team to maximise exposure and identify new revenue opportunities.Ensuring compliance across workplace health and safety, legislative requirements and brand standards.Leading continuous improvement initiatives that enhance operational efficiency, and guest satisfaction.Representing the hotel within the Townsville business community and acting as the face of the property.
About you
You'll be an experienced hotel leader who thrives in a hands-on environment and enjoys building engaged teams that consistently deliver outstanding results.
You'll bring:Previous experience as a General Manager or Hotel Manager within a full-service hotel.Strong commercial acumen with proven success managing hotel financial performance and P&L; outcomes.Exceptional leadership skills with the ability to coach, mentor and develop high-performing teams.Outstanding guest service focus with a genuine passion for creating memorable experiences.Experience working within branded or franchised hotel environments, ideally with IHG or another international hotel group.Sound knowledge of hotel systems, preferably Opera PMS.Excellent communication, stakeholder management and relationship-building skills.A proactive, visible leadership style with the ability to make sound commercial decisions.Knowledge of the North Queensland market will be highly regarded.
Why join us?This is a rare opportunity to lead one of Townsville's most exciting hotel relaunches. You'll play a pivotal role in establishing the hotel's reputation under the globally recognised Holiday Inn brand while working with a supportive hotel management company that empowers its General Managers to make a real impact.
If you're ready to lead a newly transformed hotel, inspire a passionate team and help shape the future of hospitality in North Queensland, we'd love to hear from you.

📌 General Manager (Townsville)
🏢 Holiday Inn Townsville
📍 Townsville