Company Description Just Better Care Australia is the franchisor of the Just Better Care network, supporting franchise offices and owners in delivering quality in-home aged care and disability support services across local communities throughout Australia. The organisation focuses on personalised support, helping people maintain independence and comfort in their own homes. Franchise offices are backed by national systems, training, and guidance to ensure consistent, high-quality services. Just Better Care partners with individuals and families to design tailored care plans that reflect each person’s needs, preferences, and goals. The network is committed to respectful, person-centred care and solid local community connections.Role Description The Care Partner – Office Based Coordination Role is a full-time, on-site position located in Cairns, QLD. This role is responsible for coordinating in-home care services, including scheduling support workers, confirming service bookings, and maintaining accurate client records. The Care Partner will handle day-to-day office administration tasks such as managing incoming enquiries, preparing documentation, and supporting the franchise team with reporting and data entry. The role includes regular communication with clients, their families, and care staff to respond to queries,



update care plans, and ensure services are delivered as agreed. The Care Partner will also provide staff supervision and management of rosters overseeing SIL, SDA, CA and SAH services. Assist with invoicing and timesheet checks, and contribute to continuous improvement of office processes and customer service standards.QualificationsStrong Communication skills, including clear verbal and written interaction with clients, families, and colleagues.Proficiency in Administrative Assistance and Office Administration, including scheduling, record-keeping, and managing documentation.Demonstrated Customer Service skills, with a focus on empathy, professionalism, and timely response to enquiries.Basic Accounting skills, including handling invoices, timesheets, and data entry for financial processes.Competence with office software (e.g., MS Office, client management systems) and ability to learn new digital tools.Strong organisational and time-management abilities, with attention to detail and capacity to manage multiple priorities.Experience in aged care, disability support, or community services administration is highly regarded.Minimum cert IV Community Services qualification or a related field.

📌 Care Partner - Office Based Coordination Role (Cairns)
🏢 Just Better Care
📍 Cairns