About 2b Inclusive

At 2b Inclusive, we believe exceptional support begins with exceptional people.

We are a neuro-affirming Behaviour Support and Social Work provider supporting children, young people and adults with disability and diverse support needs to live fulfilling, connected lives.

Through evidence-based practice, genuine collaboration and person-centred support, we strive to make a meaningful difference every day.

Our team is known for its warmth, professionalism and willingness to go the extra mile for both participants and one another. We celebrate individuality, invest in our people and have built a workplace where collaboration, kindness and continuous learning are part of everyday life.

If you're looking for more than just another administration role, we'd love to meet you.

About the Role

This is a varied, quick-paced role where no two days are the same.

As our Operations Officer, you'll become the central point of coordination between participants, families, practitioners and our Operations team. From welcoming new participants into our service through to supporting compliance, scheduling and day-to-day operations, you'll play an essential role in ensuring people receive high-quality support.

You'll be responsible for coordinating participant intake, maintaining accurate records, supporting practitioner scheduling, monitoring compliance requirements and assisting with the smooth day-to-day running of the organisation.

While the role can be busy, you'll be surrounded by an experienced and supportive team who genuinely work together. If you enjoy staying organised, solving problems and juggling multiple priorities without losing attention to detail, you'll thrive here.

This is a full-time, office-based position located in Kilkenny, South Australia.

Key Responsibilities
Participant Intake & Coordination

- Be the first point of contact for new enquiries and referrals.

- Coordinate participant onboarding, service agreements and system setup.

- Match participants with practitioners based on their needs and availability.

- Coordinate participant offboarding and service closure processes.

Operations, Compliance & Administration





- Monitor Restrictive Practice documentation and PRODA compliance requirements.

- Maintain accurate participant records, funding information and schedules.

- Follow up outstanding case notes and support compliance requirements.

- Support invoicing and monitor outstanding accounts.

- Prepare spreadsheets and reports for internal auditing and NDIS compliance.

- Assist the Operations Manager with daily operational activities.

- Identify opportunities to improve systems and administrative processes.

Scheduling & Stakeholder Engagement

- Coordinate practitioner schedules and appointments.

- Build positive relationships with participants, families, Support Coordinators, Local Area Coordinators and external stakeholders.

- Provide professional phone support, including responding to enquiries and complaints.

- Deliver an exceptional participant experience from first contact through to service delivery.

About You

We're looking for someone who is highly organised, proactive and genuinely enjoys helping people.

You will ideally have:

- Experience in an intake, administration, scheduling or operations role.

- Experience within the NDIS, disability, allied health or mental health sector.

- A strong understanding of NDIS terminology and participant funding.

- Experience using Splose or similar client management software (desirable).

- Exceptional written and verbal English communication skills, with the ability to produce professional correspondence to a very high standard.

- Outstanding telephone communication and interpersonal skills.

- Excellent organisational and time management skills.

- The ability to manage multiple competing priorities while maintaining exceptional attention to detail.

- Strong problem-solving skills and the confidence to work independently.





- High proficiency in Microsoft Office.

- Understanding of Behaviour Support and Restrictive Practice terminology (advantageous).

You'll Thrive in This Role If You...

- Love bringing order to busy, fast-moving environments.

- Enjoy helping people and creating a positive first impression.

- Naturally stay organised, even when managing multiple competing priorities.

- Take pride in getting the little details right.

- Stay calm under pressure and enjoy solving problems.

- Build genuine relationships with participants, families and colleagues.

- Like being the person others rely on to keep everything running smoothly.

- Want to be part of a team that celebrates success, supports one another and genuinely enjoys coming to work.

Requirements

Applicants must:

- Be an Australian Citizen, Permanent Resident or hold valid Australian working rights.

- Hold, or be willing to obtain, an NDIS Worker Screening Check.

- Hold, or be willing to obtain, a Working with Children Check.

- Hold a current Australian Driver's Licence.

Why Join 2b Inclusive?

At 2b Inclusive, we know our people are our greatest strength. We are committed to creating a workplace where everyone feels valued, supported and empowered to do their best work.

You'll join a team that genuinely cares about one another, celebrates achievements together and shares a passion for improving the lives of the people we support. Whether it's through professional development, quarterly team reset days, or simply having colleagues who are always willing to help, we're proud to offer a workplace where people love coming to work.

How to Apply

If you're looking for a workplace where you'll be supported, challenged, appreciated and genuinely enjoy coming to work, we'd love to hear from you.

Please submit your resume together with a tailored cover letter explaining why you'd be a great fit for 2b Inclusive.

We're looking to welcome the right person to our team as soon as possible. Applications will be reviewed as they're received, so we encourage early applications as interviews may commence before the closing date.

📌 Operations Officer (NDIS) (Adelaide)
🏢 2b Inclusive
📍 Adelaide