About the Aged Care Quality and Safety Commission

The Aged Care Quality and Safety Commission is the national regulator of Australian Government-funded aged care services.

We protect and enhance the safety, health, wellbeing and quality of life of older people accessing aged care, including dealing with complaints and feedback about the care they receive.

We aim to build confidence and trust in aged care by promoting best practice and a culture of safety and quality in the sector, and we hold providers to account if they don’t meet expected standards of care.

We work with providers, workers and older people, and their families and supporters, to ensure that older people’s rights are upheld.

We have a variety of compelling job opportunities available in capital cities around Australia.

About the Team

The Compliance Case Management section responds to non-compliance of providers with their obligations and conditions on registration under the Aged Care Act 2024. The section is responsible for encouraging and promoting compliance through engagement, education, negotiation and the use of regulatory tools, as part of monitoring activities.

The section takes regulatory action proportionate to risk and uses its powers based on the capability and willingness of providers to take action required. Where providers are unable to demonstrate ability or willingness to mitigate the identified risks in a sustained way, the section will closely case manage the provider, often working with other internal and external stakeholders.

About the Role

Using data and intelligence, Compliance Case Management takes a proportionate risk-based response to identified non-compliance to incentivise sustained long term behavioural change amongst providers.

Senior Compliance Officers monitor a provider’s compliance through a range of mechanisms, including information received from external and internal sources. This role will manage a complex case load effectively, and in a timely manner,



within an environment of competing priorities and change.

The role requires ability to identify risk accurately using appropriate decision tools, and prepare comprehensive, well analysed, and evidence-based written recommendations for delegated decisions in accordance with relevant legislation, national policies and procedures. Discretion and judgement are required in dealing with numerous confidential and sensitive issues.

The incumbent may be appointed as an Authorised Commission Officer (ACO) and exercise regulatory powers under the Aged Care Act 2024, subject to meeting all statutory and eligibility requirements. The regulatory powers and appointment of an ACO are governed by the Aged Care Act 2024.

Position duties include, but are not limited to:

- Case manage and closely supervise providers to ensure risks to consumers are being appropriately managed and that providers comply with their legislative obligations. Where appropriate, use regulatory powers to incentivise changes in provider behaviour and delivery of required actions.
- Gather and analyse complex data and intelligence from various sources to conduct fair, balanced, and effective risk assessments in line with the Commission’s Regulatory Strategy and Risk Framework.
- Apply expertise and sound judgement to lead the assessment of matters applying the legislative framework in providing recommendations, analysing risk and managing more complex matters through to resolution.
- Lead and manage the investigation of issues, including through the use of regulatory tools, produce high-quality briefs and recommendations,



analyse and interpret evidence and have sound judgement in influencing behaviour and achieving outcomes.
- Facilitate provider meetings (virtually or onsite) by preparing for engagements, setting milestones, clearly communicating expectations, and gathering information to support outcome delivery.
- Work collaboratively and liaise with stakeholders, develop and maintain professional relationships, seek information and specialist advice (e.g. legal and/or clinical) on complex or sensitive matters to support unbiased and defensible decisions.
- Professionally engage, negotiate and influence difficult and sensitive conversations with a provider, other government entities and members of the public.
- Support the Assistant Director and Director by independently preparing and/or contributing to the preparation of executive reports, briefings or equivalent.
- Develop, train and mentor new and existing staff to build their knowledge and capability on compliance-related matters as well as leading teams to achieve outcomes.
- Contribute to the continuous improvement for operational processes and technological enhancements to support compliance activities and team objectives.
- Hold or be eligible to obtain, appointment as an Authorised Commission Officer (ACO) to undertake field-based duties, subject to meeting all statutory and eligibility requirements.

Position Details

Salary offered will be between $99,784 - $112,571 per annum depending on skills and experience. In addition, 15.4% superannuation will be paid.

Roles are offered on an Ongoing/Non-Ongoing basis, with Non-Ongoing roles offered for an initial period of up to 12 months, with the possibility of one extension up to an additional 12 months.

Applications close on Sunday 16 August 2026, 11:30PM AEST

Applications are to be submitted via the Aged Care Quality and Safety Commission Careers page.

Refer to our guidelines for candidate use of Artificial Intelligence (AI)throughout the recruitment process.

📌 Senior Compliance Officer, Case Management (Perth)
🏢 Aged Care Quality and Safety Commission
📍 Perth