Location: Remote (Australian East Coast Preferred – VIC, NSW, QLD, ACT) Employment Type: Part-Time (20–30 hours per week with flexibility) Occasional Travel: Customer site visits across Australia when required
About Data Scan Technologies:Data Scan Technologies is a leading Australian provider of Barcode, RFID, Asset Tracking, Inventory Management and Mobility Solutions. We work with organisations across warehousing, healthcare, manufacturing, logistics, retail, education and government, delivering innovative technology solutions from industry-leading vendors.
As our business continues to grow, we are seeking an experienced and customer-focused Level 2 Technical Support Analyst / Technical Account Manager to join our technical team. This role is ideal for someone who enjoys solving technical challenges, building strong customer relationships and working with a wide range of AIDC technologies will be an advantage. About the RoleReporting to the Services Manager, Perth WA, you will provide Level 2 technical support for our customers and internal teams across Australia. You will be responsible for troubleshooting software and hardware issues, supporting barcode and RFID solutions, assisting with customer implementations, and acting as a technical liaison between customers, vendors and our development teams.
The successful candidate will work remotely while collaborating closely with our sales, operations and technical teams. Occasional interstate travel may be required for customer implementations, onsite support and training.Key ResponsibilitiesTechnical SupportAct as the Level 2 point of escalation for customer technical support enquiries. Diagnose and resolve software, hardware and operator-related issues. Provide remote technical support via phone, email and remote desktop applications. Perform software installation, configuration, upgrades and maintenance remotely. Assist customers with troubleshooting Windows-based applications and mobile devices. Support barcode scanners, RFID readers, label printers, mobile computers and related hardware. Provide technical assistance for Asset Tracking, Inventory Management and Warehouse Management software solutions. Escalate complex issues to software development teams where required and manage the issue through to resolution. Maintain detailed documentation of incidents,



resolutions and customer communications.
Customer Relationship ManagementBuild solid relationships with customers by delivering exceptional technical service. Proactively communicate issue status and expected resolution timeframes. Conduct customer follow-up to ensure successful issue resolution. Identify opportunities to improve customer satisfaction and system performance. Provide technical guidance and product recommendations aligned with customer requirements.
Vendor & Development CoordinationLiaise with software development teams in Australia and overseas (including the USA and India) for product issues and feature enhancements.Coordinate with hardware and software vendors regarding warranty claims, product faults and technical escalations.Track vendor support cases and provide regular updates to customers and internal stakeholders.Assist with testing new software releases before deployment.
Internal Technical SupportProvide internal Help Desk support to office staff and field technicians. Support Microsoft Windows desktops, laptops, networking and cloud applications. Diagnose and resolve internal network, printer and infrastructure issues.Escalate complex infrastructure issues to external IT service providers where necessary. Assist with onboarding new staff by configuring hardware, user accounts and software. Product & Project SupportSupport implementation and deployment of customer solutions. Assist with customer onboarding, user training and product demonstrations. Support the Product Manager with testing and validating new hardware and software products. Assist in obtaining Australian regulatory approvals and compliance certifications for new product lines where required. Prepare technical documentation, installation guides and knowledge base articles.
Sales & Business SupportWork closely with the Data Scan Technologies sales team by providing pre-sales and post-sales technical assistance. Assist with technical proposals,



solution design and customer demonstrations. Identify opportunities for system upgrades and additional product offerings. Support project delivery activities alongside sales and implementation teams. Skills & ExperienceEssentialMinimum 3 years' experience in a Level 2 IT Support or Technical Support role. Strong troubleshooting and diagnostic skills. Excellent customer service and communication skills. Experience supporting Windows 10/11 environments. Experience supporting Microsoft Office 365. Experience using Remote Desktop and remote support tools. Knowledge of TCP/IP networking, Wi-Fi and VPN technologies. Experience supporting hardware devices including printers, scanners and mobile computers.Ability to manage multiple support requests simultaneously. Strong documentation and organisational skills. Current Australian Driver Licence.Ability to travel occasionally within Australia.
DesirableExperience in one or more of the following would be highly regarded:Barcode scanning technologiesAsset Management software Inventory Management software Warehouse Management Systems (WMS)Android Enterprise devices Microsoft SQL Server Microsoft Azure Power BI Power Apps Networking and infrastructure support ERP integrations API integrations
Personal AttributesStrong problem-solving mindset.Excellent communication and interpersonal skills.Customer-first attitude.Self-motivated and capable of working independently in a remote environment.Highly organised with strong attention to detail.Positive team player with a willingness to learn new technologies.Comfortable managing priorities in a fast-paced environment.
What We OfferFlexible remote working arrangements. Work with leading barcode and RFID technologies. Exposure to enterprise customers across multiple industries. Ongoing product and technical training. Opportunities to work on exciting implementation projects. Supportive and collaborative team culture. Career growth within a rapidly expanding Australian technology company.
How to ApplyIf you are passionate about technology, enjoy solving customer problems and want to be part of a growing Australian technology company, we'd love to hear from you.Please submit your resume together with a brief cover letter outlining your relevant experience.

📌 Level 2 Technical Support Analyst / Technical Business Manager (Part-Time Remote) (Perth)
🏢 Data Scan Technologies
📍 Perth