We are seeking a highly organised and customer-focused Administration person to join our team. This role is ideal for someone who enjoys coordinating jobs, supporting technicians, and ensuring smooth day-to-day service operations.

About the Role

As Administration Officer, you will have contact between clients, technicians, and management, helping to schedule, track, and support other service staff.

Key Responsibilities

- Assisting Service department in scheduling and coordinating service jobs and technician workloads

- Communicating with clients regarding bookings, updates, and service outcomes

- Goods receipting supplier invoices, data entry

- Preparing quotes, work orders, and invoices

- Processing purchase orders

- Maintaining accurate records of service jobs and documentation

- Supporting technicians with administrative and logistical needs

- Handling incoming calls, emails, and customer enquiries

About You

- Previous experience in service administration, scheduling, or office support role





- Strong organisational and time management skills

- Excellent communication and customer service abilities

- Ability to multitask and work in a fast-paced environment

- High attention to detail and problem-solving skills

- Proficient in Microsoft Office (especially Excel and Outlook)

- Experience with job management systems (e.g. SimPRO, ServiceM8) is highly regarded

- Australian work rights required

What We Offer

- Competitive salary based on experience

- Friendly and supportive team environment

- Stable, long-term role with a growing business

- Opportunities for career development

How to Apply

If you're a proactive and reliable administrator who enjoys keeping things organised and delivering outstanding service, we'd love to hear from you.

Please submit your resume and a short cover letter outlining your experience.

📌 Administration Officer (Townsville)
🏢 Waste Water Works
📍 Townsville