Customer service means a lot to Services Australia (our agency). When you work with us, you’ll support the Australian community when they need government services.

Our service delivery staff respond to a broad range of complex customer circumstances in a fast-paced and dynamic setting.

Service Delivery roles:

- are rewarding and challenging
- are different every day and every customer you encounter will be different.
- enable us to connect with customers in person, on the phone or online to deliver Centrelink and Medicare services.

Service Delivery officers are:

- empathetic, resilient and flexible
- ready to help people
- willing to move between different customer service channels and tasks as workload demands change.

These entry level positions involve working in a rostered and/or scheduled environment and may involve shiftwork. Dependent on operational requirements you may:

- preference rostered days of work between 7am and 7pm Monday – Friday
- work a set roster and undertake scheduled activities.

These roles are being advertised nationally where vacancies may be filled.

📌 Service Officer (Broome)
🏢 Services Australia
📍 Broome