Permanent part time position - 25 hours per week
School friendly hours - 9:30am to 2:30pm Monday to Friday
Hybrid working flexibility (based in Braeside)

Welcome to Rinnai Australia. A market leader in hot water, heating, cooling and renewable energy appliances for both commercial and domestic markets.

We have a permanent part time employment opportunity, working from 9:30am to 2:30pm Monday to Friday. Ideal for anyone looking to work around school drop off and pick up times or for anyone who enjoys working shorter days.

What will you be doing?
Answer incoming calls and manage service booking requests
Process bookings in our job management system (SalesForce)
Manage customer enquiries relating to bookings, warranties, and product issues
Provide updates to customers on their booking status
Escalate customer complaints to relevant department for prompt resolution

Do you have the following skills and experience?
Strong customer focus and the ability to remain calm
Excellent verbal communication skills
Patience and understanding from a customer's viewpoint




A positive attitude with a robust work ethic
Call centre experience or other relevant customer service background

The best parts about working at Rinnai!
Great role close to home if you're based in the southeast
Brand current office with onsite parking, electric standing desks, ample natural lighting, onsite micro market for exciting lunch and snack options
Be part of a cohesive team where career development is encouraged and supported
Onsite gym with personal trainers
Corporate partnerships to help you with everyday savings on Rinnai products, corporate health insurance and banking products
Great rewards and recognition programs within the team and broader business
Health and wellbeing programs and onsite expos

If you are looking for a fast-paced inbound customer service position, have an excellent telephone manner and can communicate effectively with all kinds of people, then we would love to hear from you.

📌 Service Support Officer Braeside
🏢 Rinnai Australia
📍 Braeside