Job Description

Client Support:
Provide safe, caring, and culturally appropriate support tailored to each client’s strengths and needs.
Assist with personal care, domestic tasks (including yard work), social support, and transport as per shift and support plans.
Respond appropriately to challenging behaviours while maintaining client dignity.
Respect and maintain client and staff confidentiality.

Operational Duties:
Follow daily shift plans and support documents accurately.
Maintain a clean, safe, and compliant workplace following OH&S; standards.
Identify and manage risks and hazards during duties.

Organisational Commitment:
Uphold GLDS values, policies, and service agreements with external providers.
Promote effective communication within the team.
Participate in performance appraisals and career development.

Administrative Tasks:
Maintain accurate records including client notes, communication books, and reports.
Support data collection and reporting processes in line with organisational standards.

Team Involvement:
Attend meetings, supervision, and training as directed.
Perform shift duties as rostered.




Assist with other tasks and special duties when required

Key Responsibilities
Provide protected, respectful, person‑centred support.
Assist with personal care and daily living tasks.
Support meal prep, cleaning, and household routines.
Follow individual care plans and behaviour support plans.
Encourage social, recreational, and community participation.
Document shifts, incidents, and client updates accurately.
Communicate clearly with clients, families, and team members.
Maintain professional boundaries and confidentiality.
Identify and report risks, hazards, or concerns.
Uphold organisational policies and compliance requirements.
Participate in training and continuous skill development.

Skill & Experience

At least one year of experience in working with complex and high care clients. We prefer candiadtes with a qualification that is highly relevant to the role of a support worker (eg, Cert iii, Cert IV, Diploma in community services, etcc…)

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