Welcome and assist walk-in customers.
Understand customer requirements and recommend suitable products.
Prepare quotations and sales orders.
Follow up customer enquiries and quotations.
Build relationships with builders, designers and trade customers.
Process customer orders and payments.
Help customers with product selections and showroom displays.
Administration
Answer phone calls and respond to email enquiries.
Prepare invoices, purchase orders and delivery paperwork.
Maintain customer records and CRM.
Coordinate deliveries and communicate with suppliers.
File and organise business documentation.
Assist with stock ordering and inventory updates.
Provide general administrative support to the Director.
Showroom & Marketing
Keep the showroom clean, organised and well presented.
Arrange tile samples and product displays.
Assist with social media posts and marketing activities.
Help prepare promotional material and product information.
What We’re Looking For
Experience in tiles, flooring, building materials, kitchens or bathrooms.
Excellent communication and customer service skills.
Friendly, confident and qualified manner.
Solid organisational and time management skills.
Good computer skills (Microsoft Office and general computer systems).
Ability to multitask in a fast-paced environment.
Strong attention to detail.
Positive attitude and willingness to learn.
Ability to work independently and as part of a team.
Desirable
Previous retail showroom or sales experience.
Administration or office experience.
Experience with quoting, invoicing or CRM systems.
Social media experience.