About the Company
Dy-Mark Australia is a leading manufacturer and distributor of innovative, high-quality marking paints, coatings, and consumable products. With over 120 employees nationally, we take pride in supporting industries such as Forestry, Construction, and Mining, while delivering sustainable, solution-based outcomes to our customers.

About the Role
We are seeking a motivated and detail-oriented Customer Relations Officer to join our team at our Head Office in Darra. In this role, you will provide exceptional customer service to our clients, manage enquiries, process orders, and ensure customers receive accurate and timely information. You will also provide administrative support to the Head of Customer Service and contribute to maintaining a positive and efficient team culture.

This position operates on a 3-week rotating roster within the Customer Service team, with shifts scheduled between 7:00am and 5:00pm, Monday to Friday. Flexibility to work across the rostered hours is essential to ensure consistent support for our customers and business operations.

Key Responsibilities
Manage incoming calls and enquiries, delivering exceptional customer service.
Process and track customer orders,



liaising with warehouses and freight partners.
Provide accurate product, pricing, and delivery information.
Raise RMA’s and assist with credit processing.
Maintain electronic filing systems and perform general clerical duties.
Monitor stock levels and support reporting improvements.
Assist the Customer Experience Manager and contribute to operational quality processes.

About You
2+ years’ experience in a similar customer service or administration role.
Excellent communication and interpersonal skills, with the ability to engage with a wide range of stakeholders.
Solid attention to detail, organisation, and time management skills.
Proficiency with Microsoft Office Suite; ability to learn new systems quickly.
Ability to work independently and as part of a collaborative team.
Experience with PRONTO software (highly regarded).
A business qualification or additional sales training (desirable).

Why Join Us?
Be part of an creative and respected Australian business with global reach.
Work in a supportive, team-focused workplace.
Opportunities to develop your skills and contribute to meaningful outcomes.

📌 Customer Relations Officer Darra (Australia)
🏢 Dy- Mark
📍 Australia