We have an opportunity to join our wonderful Canberra hotel in the role of Guest Service Agent.
About the Role
As a Guest Service Agent, you will play an integral role delivering service excellence. You will be provided comprehensive training to equip you with the tools required to perform at your best. You will work in a team member focused workplace which will provide you opportunities to develop your skills and ultimately grow your career within Meriton Suites.
Your key responsibilities
Anticipate guest needs and deliver prompt, efficient and polished service when responding to guest requests
Ensure all guests are warmly welcomed during check-in, check out and throughout their stay
Promote and up-selling hotel facilities and services through solid product and service knowledge
Effectively communicate and liaise with all departments and understand the importance of teamwork within hotel operations
To be successful in this role you will have
Experience in customer service
Excellent verbal communication skills
A passion for the hospitality industry
Impeccable grooming and presentation
Ability to work in a team workplace and under pressure
Similar experience in a 4-star or 5-star hotel (desirable)
Full availability to work a 7-day rotating roster
Why Meriton Suites?
Australia’s largest owner-operator of apartment-style hotel suites, with 23 locations and 6,210 suites nationally
Level 3 HIGA hourly rates + penalties and loadings + super + excellent team benefits
Future prospects and career development with locations across Sydney, Brisbane, Gold Coast, Canberra and Melbourne
‘M.E.R.I.T Academy’ our online training platform to further develop your skills and knowledge
Paid Parental leave
Access to Employee Assistance Program (EAP) to provide professional and personal advice
Team Member accommodation discounts
Friends and Family discounts
Kudos – Monthly recognition awards
Team activities and social events
Induction program for all new starters
Only short-listed applicants will be contacted within 7 days of application. Please note that we will not consider external agencies as recruitment for this role is handled internally.