Are you an experienced, self-motivated professional with a passion for hospitality? Mercure Sydney Parramatta is currently hiring Guest Service Agents to join our dynamic team.

Located just minutes from Parramatta CBD and directly across from Rosehill Racecourse, our hotel serves a diverse mix of business and leisure travelers. As a Guest Service Agent, you will play a vital role in creating exceptional first impressions and ensuring a seamless guest experience from arrival to departure.

Key Responsibilities:
Provide a warm and professional welcome to all guests during check-in and check-out.
Handle guest inquiries, requests, and concerns promptly and effectively.
Manage reservations, room allocations, and guest profiles using the hotel system.
Maintain accurate records and ensure all guest information is handled with confidentiality.
Work collaboratively with other departments to ensure a smooth and consistent guest experience.
Adhere to all guest service standards, policies and procedures.

What We’re Looking For:
A proactive, responsible, and adaptable attitude with a robust work ethic.
Previous experience in a housekeeping or similar role in the hospitality industry.
Exceptional customer service skills and a friendly demeanor.




Robust organizational and time management skills with attention to detail.
Excellent problem-solving and communication abilities (both written and verbal).
A commitment to workplace safety and compliance standards.
Professional personal presentation and grooming.

What You’ll Bring to the Role:
Previous experience in a Front Office or customer service role within the hospitality industry.
Exceptional customer service skills with a friendly and professional demeanour.
Solid communication skills (both written and verbal).
Ability to multitask and remain calm under pressure in a fast-paced environment.
Strong attention to detail and problem-solving skills.
Professional personal presentation and grooming.

If you are ready to be the face of our hotel and help create memorable guest experiences, we’d love to hear from you!

Apply now to become a valued part of the Mercure Sydney Parramatta team.

Job Types: Part-time, Permanent, Casual

Pay: $27.97 – $27.98 per hour

Benefits:
Employee discount
Parental leave
Professional development assistance
Referral program

Work Authorisation:
Australia (Preferred)

Work Location: In person

📌 Guest Service Agent Rosehill
🏢 Mercure Sydney Parramatta
📍 Rosehill