Company: IIQAF Group
Location: Sydney, Australia
Industry: Hospital / Healthcare
Salary: AUD 75,000 – AUD 80,000 per year
Job Type: Full-Time

Job Overview

IIQAF Group is seeking a skilled and customer-focused Call Centre Agent in Sydney to support our hospital and healthcare operations. The ideal candidate will have experience in healthcare customer service, inbound and outbound calls, patient support, appointment scheduling, and call handling in a medical setting.

This role is suitable for candidates searching for Call Centre jobs in Sydney, Healthcare Call Centre roles, Hospital Customer Service Representative positions, or Medical Contact Centre jobs in Australia.

Key Responsibilities
Handle inbound and outbound calls professionally and efficiently
Assist patients with appointments, enquiries, and service information
Provide accurate information regarding hospital services and procedures




Log all calls and maintain detailed records in CRM systems
Support patient coordination and follow-up communications
Resolve complaints and ensure high levels of customer satisfaction
Coordinate with medical and administrative departments
Maintain confidentiality of patient information in compliance with Australian privacy regulations
Meet performance targets and service quality standards

Requirements
Previous experience in call centre, customer service, or healthcare support role
Experience in hospital or medical contact centre preferred
Solid communication and interpersonal skills
Excellent phone etiquette and problem-solving ability
Proficiency in CRM systems and Microsoft Office
Ability to work in shifts if required
Immediate availability preferred

📌 Call Centre Agent Sydney
🏢 IIQAF
📍 Sydney