What We Offer
Permanent full time role
Hybrid working
Supportive, high-performing national team
About the Role
Manage a portfolio of strata claims end-to-end, working closely with stakeholders and providing transparent, timely updates throughout the process.
Experience in insurance or strata claims is ideal, but we’re open to strong customer service professionals (retail/call centre) looking to build a career in insurance.
About You
Self-motivated and solutions-focused
Strong communicator with a customer-first mindset
Empathetic, positive, and team-oriented
Detail-oriented with the ability to prioritise and make sound decisions
Key Responsibilities
Manage claims from lodgement to settlement
Support and guide customers through the claims process
Assess coverage and review documentation
Investigate and analyse claims
Set reserves and prepare reports
Determine liability and finalise claims
Key Requirements
Excellent customer service and communication skills
Robust organisation and attention to detail
Insurance/strata experience (highly desirable)
About Crawford
Crawford is the world’s largest publicly listed claims management company, operating in 70+ countries. In Australia, we deliver end-to-end claims solutions - from first notification through to resolution.
Apply
Submit your resume and a short cover letter outlining your suitability.
Applicants must have AU/NZ working rights and complete a police check.
📌 Strata Internal Claims Adjuster Western Australia
🏢 CrawfordAustralia
📍 Australia
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