National Customer Service Manager - West Footscray

Role: National Customer Service Manager
Location: West Footscray
Salary range: Up to $210,000 including super + bonus prospect

About GrainCorp

GrainCorp is leading the way in sustainable agriculture, connecting rural communities with food, animal feed, and industrial customers around the world.

Role overview

As the National Customer Service Manager at GrainCorp, you will lead and inspire a dedicated team to deliver exceptional customer service across all touchpoints. The primary goal is to enhance customer satisfaction, loyalty, and retention by developing and implementing effective service strategies and processes. This role oversees customer service operations nationwide, ensuring timely, accurate, and skilled support for customers.

Responsibilities
Lead and manage the national customer service team
Develop and implement service strategies and processes to improve customer satisfaction, loyalty and retention
Oversee customer service operations nationwide to ensure timely and accurate support
Utilise CRM tools to manage customer interactions and data
Collaborate with cross-functional teams to enhance service delivery

Key qualifications




Proven experience in a customer service management role, preferably within the agribusiness or related industry
Experience using a CRM for customer service
Solid leadership and team management skills
Excellent communication and interpersonal abilities
Analytical mindset with the ability to interpret data and make informed decisions
Customer-focused with a passion for delivering outstanding service
Collaborative approach to business decision-making

What we offer
Hybrid work and flexible leave options including birthday leave
Family Inclusive Workplace accredited employer
Support for balance, care and flexibility in every career

Employment details
Seniority level: Mid-Senior level
Employment type: Full time
Job function: Customer Service
Industries: Food and Beverage Manufacturing, Wholesale Import and Export, and Transportation, Logistics and Storage

Ready to apply? It’s simple — submit your application. If your background aligns, our team will be in touch for a quick chat about your experience. We’re looking forward to getting to know you!
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📌 National Customer Service Manager West Footscray Melbourne
🏢 Graincorp
📍 Melbourne