Bilingual Technical Customer Support Specialist - English & Spanish - Remote

An experienced bilingual technical support specialist with strong analytical and customer service skills will join our client’s support team in a full‑time, remote capacity. Responsibilities include onboarding new clients, training, troubleshooting, and continuous improvement of our SaaS platform.

Salary : $70,000 – $85,000 AUD base, 3 weeks paid vacation, statutory holidays, sick days.

Location : Australia – remote (client head office in Toronto, ON).

Responsibilities
Lead onboarding processes for new clients, including training on system features and functionality.
Demonstrate effective use of the SaaS platform to optimize cash processing and transportation operations.
Respond to customer inquiries and resolve technical issues in a timely and skilled manner.




Provide proactive support to ensure ongoing customer satisfaction.
Assist with testing and validation of new features or updates to the software.
Collaborate with cross‑functional teams (development, product) to improve the overall customer experience and provide feedback for continuous product improvement.

Qualifications
Prior experience in cash processing or cash‑in‑transit industries is a solid asset.
Solid analytical and problem‑solving skills.
Excellent verbal and written communication skills – fluent in both English and Spanish.
Ability to work independently and effectively in a remote work environment.
Tech‑savvy and comfortable with SaaS platforms and client‑facing technical interactions.
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📌 Bilingual Technical Customer Support Specialist English & Spanish Canberra
🏢 Tech Talent International
📍 Canberra