Job Summary

We are looking for a energetic and inspirational Counter Manager to lead, coach and develop our team of stylists to achieve all sales, customer service and operational targets. As a Counter Manager for Jo Malone London you bring our world of fragrance, craftsmanship and British charm to life. In this client‑facing role, you will create warm, personalised and sensory‑rich experiences that inspire clients and celebrate the artistry behind our iconic scents.

Responsibilities
Lead, coach and develop the team of stylists to achieve all sales, customer service and operational targets.
Take full accountability for creating and executing an agile business plan to recruit and retain customers through strategic targeting, impactful in‑store events, exceptional customer relationship management and the leadership of a high‑performing team.
Recruit and retain customers through strategic targeting, impactful in‑store events, exceptional customer relationship management and leading a high‑performing team.
Manage strategic planning and execution, event management, customer relationship management and front‑line marketing to develop the all‑round skill set required to progress within the beauty industry.

Qualifications
Effective verbal and written communication skills,



excellent interpersonal skills.
Quality customer service skills and the ability to win people over.
Results‑oriented with a high drive to meet objectives and standards.
Proactively pursue goals beyond what is required or expected.
Identify others’ development needs and bolster their abilities.
Anticipate, recognise and meet customers’ needs.
Handle difficult and tense customer service situations with diplomacy and tact.
Guide the performance of others while holding them accountable.
Cultivate and maintain extensive informal networks.
Model team qualities such as respect, helpfulness and cooperation.
Maintain high attention to detail and organisational skills.
Work autonomously and contribute to the team.
Approach work and tasks proactively and positively.
Exercise confidentiality, tact and discretion when dealing with people.
Retail sales experience.
Team leadership experience.
Degree of experience dependent on business/Store size.
Experience in strategic planning and execution.
Ability to develop financial plans and manage resources.
Working knowledge of a computerised system, including email and Microsoft Excel.
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📌 Counter Manager Jo Malone London David Jones Melbourne
🏢 The Estee Lauder Companies
📍 Melbourne