Responsibilities
Provide after-hours call-out assistance and call-back availability when rostered on duty.
Conduct overnight field trips to service breakdowns, maintenance and customer support.
Promote and sign up medium to long-term customers under the Air Cover preventive maintenance plans.
Provide customer support (internal and external) for assigned equipment.
Complete all documentation and administrative requirements.
Pass sales leads onto sales staff.
Achieve weekly and monthly productivity targets.
Ensure company owned equipment and premises are kept clean, presentable and serviceable.
Train, support, coach and mentor current and existing colleagues.
Install, repair and maintain the range of compressors.
Contribute to the coordination, support and day-to-day running of the GD Service Business Team.
In the event of a breakdown, test equipment/systems and carry out fault-finding and repairs.
Carry out technical preventive maintenance and general service work.
Ensure that servicing sites are left clean and tidy.
Conduct risk assessment and ensure the working setting is secure at all times.




Maintain safety compliance with relevant legislation and regulations.
Eliminate risks in the working environment through housekeeping and collaboration with the customer’s line manager.
Promote and support reporting of incidents such as near-miss, accidents or equipment damage using the reporting system.
Participate and conduct safety audits for assigned areas.
Submit risk assessments and Job Safety Analysis within 48 hours of completion.
Submit timesheets daily of hours worked, work conducted, location and job number.

Key Competencies
Knowledge of compressors or similar equipment is essential.
Ability to converse and communicate technical and product information to customers, both internal and external.
Intermediate computer skills (Word, Excel, PowerPoint).
Demonstrated analytical and problem-solving skills, able to determine root cause.
Organised self-starter.
Trade qualifications Cert III – Fitter and Turner with a minimum of 5 years maintenance experience.
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📌 Field Service Tech City Of Fairfield
🏢 Ingersoll Rand
📍 City of Fairfield