Position

Entry Level Customer Service Team Member – Rowville, VIC

Monday to Friday, no weekend work.

About the Company

O'Brien Electrical & Plumbing Rowville is a family of quality-focused trade service professionals seeking enthusiastic and friendly members to join the Customer Service Team.

Responsibilities
Answer inbound calls for O'Brien Electrical & Plumbing Rowville.
Assist in customer satisfaction by resolving enquiries on the first call where possible.
Redirect calls and messages to key staff members.
Ensure payment and feedback for all newly completed jobs.
Greet visitors to the office.
Provide administrative assistance to key internal staff.
Perform general filing and administrative functions, including data entry.
Manage stock control,



including ordering and receipting.
Conduct client customer satisfaction surveys.

Qualifications
Warm and friendly personality.
Excellent communication skills via email and phone.
Transparent and logical thinker, able to resolve issues effectively.
Organized, able to multitask and prioritize workload in a team setting.
Ability to work autonomously and in a team.
Competent in mainstream IT operating systems.
Ability to work well under pressure.

Job Details

Full‑time position based in our office in Rowville.
J-18808-Ljbffr

📌 Entry Level Customer Service Team Member City Of Knox
🏢 O'Brien Glass Industries
📍 City of Knox