You do not need to have experience in payroll or HR, your direct report and teams possess these technical capabilities. This role requires an engaging, inclusive leader who combines extensive people leadership with a solid background in leading change and creating an setting where staff can perform at their best.

About You You are a senior leader with a proven track record of leading large, service delivery teams through complexity, change and transformation. You are equally comfortable operating at a strategic level and engaging deeply with operational issues when required.

You will bring experience in:
Strategic leadership of large service delivery functions of 100 or more staff, balancing people leadership, service performance, risk and customer outcomes
Extensive experience leading large teams, creating the conditions for high performance
Driving organisational change, continuous improvement and service innovation in complex settings
Establishing and maintaining solid partnerships with senior stakeholders and customers grounded in trust, collaboration and accountability.
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📌 Director, Shared Services Brisbane City
🏢 Department of Customer Services, Open Data and Small and Family Business
📍 Brisbane