We are seeking an experienced Hostel Manager to run our hostel in Surfers Paradise.
Our hostel offers comfortable and relaxed accommodation comprising shared dormitories and private rooms.
We would love someone to help our company grow and really treat it like their own.
You will be highly personable and great at building relationships with people, have a robust sense of initiative, think on your feet, and willing to do whatever it takes to succeed.
Your responsibilities include:
Overseeing all functions of the hostel including hostel management, reception, event management, maintenance, and housekeeping
Responsibility for the hostel and its residents
Sales, promoting and marketing the business to ensure the hostel is marketed to the desired demographic
Developing and managing relationships with key business contacts
Recruiting volunteer staff, including training and daily supervision of the team
Coordinating hostel rosters, staff shifts and leave arrangements to ensure optimal staffing for daily hostel operations
Creating systems and processes; preparing policies and procedures; and ensuring theses processes are executed correctly
Budget management and inventory control of daily hostel operations
About the Candidate
Minimum 3 years of experience in a similar role in Hotels, Hospitality or Tourism
(qualifications relating to Business would be a bonus)
An understanding of bookkeeping and general accounting for the business
Exceptional customer service, communication and interpersonal skills including negotiation, problem-solving, handling customer complaints and queries, and ability to quickly create rapport with guests and vendors
Excellent organizational ability and a keen eye for detail
Sales skills (desirable, however all training will be provided)
A positive mindset and 'can-do' attitude
Work Environment
A base salary package
Diverse work duties in a dynamic, social and fun workplace
Be part of a fantastic team
Rewarding role with room to grow and progress